{"version":"1.0","provider_name":"Happy","provider_url":"https:\/\/www.happy.co.uk","title":"How to Succeed as a Facilitator or Trainer at Happy","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"oats15FoBJ\"><a href=\"https:\/\/www.happy.co.uk\/careers\/how-to-succeed-as-a-facilitator-at-happy\/\">How to Succeed as a Facilitator or Trainer at Happy<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.happy.co.uk\/careers\/how-to-succeed-as-a-facilitator-at-happy\/embed\/#?secret=oats15FoBJ\" width=\"600\" height=\"338\" title=\"&#8220;How to Succeed as a Facilitator or Trainer at Happy&#8221; &#8212; Happy\" data-secret=\"oats15FoBJ\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n<\/script>\n","description":"How to Succeed as a Facilitator or Trainer at Happy Happy does training and facilitation differently to many other providers. To succeed as a facilitator or trainer, you will need to learn how to run your sessions in our interactive style. At the core of our approach is this age-old principle: Tell me and I shall forget Show me and I shall remember Involve me and I shall understand \u00a0 Find out more below about what we expect from our trainers and facilitators, and watch some videos showing what this looks like in practice. We use the guiding principle of &#8216;active involvement&#8217; Taking this further, we sum this up as: Involve\u00a0\u00a0 &#8211;\u00a0\u00a0 Discover\u00a0\u00a0 &#8211;\u00a0\u00a0 Challenge\u00a0\u00a0 &#8211;\u00a0\u00a0 Change You will be flexible and responsive to each group (able to change the course\/programme structure and content in the moment if needed), and perceptive about individuals and what they need to get the most from the learning. For our leadership and personal development programmes: You will lead people to self-discover new ways of working and being, without telling them. You should be demonstrating the same methods, like using coaching questions that we teach on our programmes. There will be times when you do nothing but lay the framework and set the task, able to step back and let the process work. You will provide the challenge that enables them to shift and create real behavioural change. \u201cHappy is such a great place to work. As soon as you walk through the door you can feel the difference from other companies. You get so much support and encouragement. I used to be a client, so I knew what high quality training Happy delivers. It&#8217;s great to be part of that now.\u201d Benet Middleton, Associate Facilitator at Happy The principles and attributes we expect from facilitators and trainers We expect the following principles and attributes in our facilitators and trainers (both permanent and freelance): Believe the Best This is crucial. Our facilitators\/trainers will never blame or criticise participants\/delegates, in the training room or outside it. Help people feel good about themselves People learn best when they feel good about themselves. Even when challenging, the aim is to leave people feeling uplifted. Experience then explanation e.g. Instead of explaining good or poor management, for instance, participants should draw on their experiences of these to identify the strengths and skills of great managers\/leaders. Or, instead of explaining absolute cell references in Excel, you would lead the delegates to copy a formula incorrectly and learn that this extra step is needed for the formula to be correct. Practical, fun, variety It should be a positive experience that participants and delegates enjoy and recommend to colleagues. At the same time as being supportively challenging. Supportive but challenging A great facilitator\/trainer sees what is going on for each individual and provides that crucial challenge to interrupt a way of thinking or being or to experiment and learn. Being open to feedback and improvement We are all learning and able to improve. We each need to welcome feedback and see it as a helpful learning opportunity. Learner-focused What does each participant\/delegate need to be more effective and achieve their objectives? That is more important than the pre-set programme\/course objectives or structure. Flexible, adaptable to what is happening in the training room The aim is to achieve the organisational and participant\/delegate objectives, not to get through the material. If those objectives need a different approach, your role is to respond and be prepared to change things. \u201cI desperately wanted to facilitate for Happy because I am completely aligned with their view on what leadership and management training should look like. So when I got the chance, I jumped at it! The team at Happy have complete trust in their facilitators, and that makes working with them a joy.\u201d Suzi Butcher, Associate Facilitator at Happy \u201cHappy is great because it gives us a lot of flexibility to deliver what\u2019s best for participants. They\u2019re also always open to hearing suggestions and allowing Associates to contribute as widely as they would like to \u2013 which has led to me now working across all three teams at Happy, which I really love. That variety and opportunity to play to my strengths is even more important than being included in the invite for the seasonal party and Happy Conference (which are also massive highlights for me!). Not to mention the pure joy that imbues the environment at the Happy offices and the inevitably wonderful people who choose to do Happy&#8217;s training making every workshop an absolute pleasure to facilitate.\u201d Daljeet (DJ) Singh, Associate Facilitator at Happy Our trainers and facilitators must be inclusive of all One of Happy&#8217;s core principles is to be inclusive of all. We expect our trainers and facilitators to demonstrate this in the following ways. Value difference Support people to participate in the way that works best for them Listen to the quiet voices in the room Make space for alternative views Learn, develop and grow: Challenge yourself robustly but kindly Have a &#8216;beginner&#8217;s mind&#8217; &#8211; keep it open and don&#8217;t assume you are &#8216;right&#8217; Stay up to date Assume good intent: Believe the best Challenge kindly and with an open mind Leave people feeling good about themselves \u201cI love working with our diverse client base to help them find more joy and effectiveness back at work. We are trusted to do whatever it takes to create a great experience for our learners and enable them to go away and put into practice the principles we are discussing. Every group is different so no two days are ever the same. Everyone at Happy wants the programmes to be successful so there is always help on hand and openness to experiment with new approaches. It is a demanding role but incredibly fulfilling.\u201d Nicky Stone, Senior Facilitator at Happy Our learning style in practice But what does this look like in practice? In these two videos below, you can watch a short IT training","thumbnail_url":"https:\/\/happy.co.uk\/wp-content\/uploads\/2025\/10\/succeed_as_a_facilitator-2.webp"}