{"version":"1.0","provider_name":"Happy","provider_url":"https:\/\/www.happy.co.uk","title":"Creating Great Customer Experience Through Happy Workplaces","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"md6qeSS8dz\"><a href=\"https:\/\/www.happy.co.uk\/blogs\/creating-great-customer-experience-through-happy-workplaces\/\">Creating Great Customer Experience Through Happy Workplaces<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.happy.co.uk\/blogs\/creating-great-customer-experience-through-happy-workplaces\/embed\/#?secret=md6qeSS8dz\" width=\"600\" height=\"338\" title=\"&#8220;Creating Great Customer Experience Through Happy Workplaces&#8221; &#8212; Happy\" data-secret=\"md6qeSS8dz\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n<\/script>\n","description":"Sarah Metcalfe is Head of Customer Service at Sure Petcare and she knows that a happy workplace is essential for enhancing the customer experience. Sarah points to research indicating that by 2020, 90% of customers will be choosing where they do business based on the customer experience. To achieve a net promoter score of around 9 or 10, it takes a human going to great lengths. \u201cThat\u2019s where you have the difference between an OK experience and an amazing one,\u201d says Sarah. It all starts with the people who\u2019re providing the service. In this full length video from the 2019 Happy Workplaces Conference, Sarah explains how Sure Petcare have created an environment that allows people to bring their whole selves to work."}