{"version":"1.0","provider_name":"Happy","provider_url":"https:\/\/www.happy.co.uk","title":"Decision Making at\u00a0Happy","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"rcDYGEVsjV\"><a href=\"https:\/\/www.happy.co.uk\/careers\/decision-making-at-happy\/\">Decision Making at\u00a0Happy<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.happy.co.uk\/careers\/decision-making-at-happy\/embed\/#?secret=rcDYGEVsjV\" width=\"600\" height=\"338\" title=\"&#8220;Decision Making at\u00a0Happy&#8221; &#8212; Happy\" data-secret=\"rcDYGEVsjV\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n<\/script>\n","description":"Decision-making at&nbsp;Happy Happy is a democratic workplace, with decisions made across all levels by the company as a whole or by the individuals that will be impacted. New ideas by team members are implemented using Pre-Approval. Find out more about the decision-making process and Pre-Approval below. Our people are involved in all decisions, large and small. Everyone in the company is asked to vote on decisions that involve the company finances, such as whether Happy should keep its training centre. Happy&#8217;s founder and Chief Happiness Officer, Henry Stewart, decided to make no decisions, inspired by leadership guru David Marquet and a large British retailer. Happy has an open and transparent policy when it comes to the company finances. There are staff meetings several times per year and sessions at our staff training days to discuss these, as well as monthly updates from each department and the company as a whole. \u201cComing from working within a large banking and financial organisation I was astonished at how open and transparent Happy is when it comes to anything financial. The senior management team regularly share content in detail about Happy\u2019s financial affairs, including what\u2019s in the bank account. Henry is completely honest when it comes to decisions on how to reward staff, including how much we think should be put in the pot. This is something I\u2019ve never experienced before in any organisation I\u2019ve worked for.\u2028\u201d Maureen Bowen, Apprenticeships Administrator Pre-approval Decisions that do not affect the whole organisation are made through Pre-Approval. When finding a solution to a problem at Happy, staff will speak to key members of the company to create aims and guidelines. Whatever they decide to do, as long as it&#8217;s within the guidelines, they can go ahead and do it. Some of the things that people at Happy have changed with Pre-Approval are Happy&#8217;s website, the pricing for our IT training courses, Happy&#8217;s organisation chart, and automated emails to clients. Find out about Happy&#8217;s org chart here \u201cI was quite new to my role when I noticed our automated \u2018joining instructions\u2019 emails were not very professional. Through my work with our clients, I realised that improvement was needed because vital information was being missed. Even though this wasn\u2019t in my job description, I wanted to make it better. I mentioned it to my M&amp;M and she just said \u2018yes &#8211; improve it, go for it, you are pre-approved\u2019. I feel like pre-approval motivates and gives you energy; it really does make you feel very free.\u201d Laura Ffrench, Account Manager Why Henry Stewart stopped making decisions Henry took inspiration from David Marquet, a leadership expert and former commander of the nuclear-powered submarine, USS Santa Fe. After consciously stopping from making decisions for a year, Happy saw a 26% increase in sales and a move from loss to profit. Would you like to work in a workplace like this? Visit our Careers page to view our current vacancies. Sign up to our mailing list to be the first to hear when we are looking for a new member of the team. View our current vacancies","thumbnail_url":"https:\/\/happy.co.uk\/wp-content\/uploads\/2025\/08\/Swo-decision-making.webp"}