{"version":"1.0","provider_name":"Happy","provider_url":"https:\/\/www.happy.co.uk","title":"Privacy Policy","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"9rczPSk9HB\"><a href=\"https:\/\/www.happy.co.uk\/privacy-policy\/\">Privacy Policy<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.happy.co.uk\/privacy-policy\/embed\/#?secret=9rczPSk9HB\" width=\"600\" height=\"338\" title=\"&#8220;Privacy Policy&#8221; &#8212; Happy\" data-secret=\"9rczPSk9HB\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! 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Last updated: 14th September 2023 by Claire Lickman. 1.0 Summary Happy Computers Ltd (known here as Happy Ltd) needs to collect and process personal data in order to answer enquiries, provide services to its clients, manage its operations effectively, and meet legal requirements. This document sets out how we use your personal data. This document applies to anyone who has been on one of our training courses, including our Apprenticeship schemes. This document will be updated from time-to-time in order to ensure compliance with data protection legislation. Where this policy refers to &#8220;we&#8221;, &#8220;our&#8221; or &#8220;us&#8221; below, unless it mentions otherwise, it is referring to Happy Ltd. 2. Who we are Happy Ltd is the data processor for our client&#8217;s information. We receive, collect and co-ordinate data from and about delegates for hosting, training and evaluation purposes to enable us to deliver our services. We collect Personal Data to enable us to fulfil our contract with our clients, and to ensure that we can deliver training as agreed (such as through our attendance lists and evaluation forms). We also process Personal Data to enable us to obtain payment by showing that we have performed a training service and to demonstrative effectiveness. We also process Special Categories of Personal Data to ensure that we can host learners in an inclusive and accessible way for classroom courses, and in a manner that complies fully with Health and Safety standards. 3. What information do we collect about you and how do we collect it? As soon as you contact us, we create a record in your name in our Client Relationship Management (CRM) software, Capsule. This record holds your name, your email address and any other contact information you give us (such as a telephone number or mobile number). This record also holds any email contact you have had with us to ensure that we have carried out your instructions carefully and for internal staff training purposes. When you book a course with us, or when your employer books you onto a course with us, this information is stored in a record under your name in AccessPlanIt, our Learning Management System (LMS). This record holds your name, your email address, a mobile number if you have given it to us. It also lists the courses that you have attended with us and whether you attended the course. Under your training record, we may also store further personal information about you such as your dietary requirements and any physical requirements you may have if you are attending a classroom course. This information is only used to manage your training with us to ensure your day goes smoothly (for example, your dietary requirements will be used when ordering your lunch). We automatically record all telephone conversations, which are used for internal training purposes only to improve our service to you. These conversations are not saved under each individual\u2019s record and are removed from our system each month. If you have opted in to email marketing communications, your information is added to our email marketing software. Our email marketing software holds your name and your email address. It also keeps track of what emails you have opened and the links that you have clicked. Each email has a link at the bottom to manage your preferences and unsubscribe, so you can change your details or opt out at any time. We may automatically collect information anonymously when you browse our website through Google Analytics. This is used to improve our website to provide a better service to you. See Section 5 for further details of the systems we use and links to their Privacy Policies. 4. How do we use your personal information? We collect and process your personal data to deliver our services, to manage our operations effectively, and to meet our legal requirements. You may also submit additional \u201cspecial category\u201d information to us, such as information about your religious beliefs relating to your dietary requirements or any disabilities or health issues you have that may affect your training experience. We only use this information for the purpose for which it was provided. We may ask you to provide a mobile phone number at the time of booking. We use this only to call you if you are late for our training courses. We may contact you from time to time to let you know about other courses we run that may be of interest to you. For example, if you have attended our Excel Core Level 1 course, we may contact you to let you know about our Excel Core Level 2 course so you can continue to develop your skills. 5. Who do we share your information with? To make an informed decision about whether to provide consent for your Personal Data to be processed or stored by Happy, we need to make you aware of other organisations that act as sub-processors for us in the provision of our services to you, as follows: a) Google Analytics, who provide our website analytics. If you have visited our website or made an enquiry, this will be listed in Google Analytics. This information is anonymous and is used to give insights into our website performance. You can view Google\u2019s Privacy Policy and security information on their website at\u00a0https:\/\/policies.google.com\/ b) Capsule, a web-based CRM. We use this to store contact information and correspondence with anyone who contacts Happy. You can read their Data Processing Agreement here:\u00a0https:\/\/capsulecrm.com\/dpa\/ c) AccessPlanIt, a Learning Management System. We use AccessPlanIt to manage course bookings and dates, trainer diaries and generate invoices.\u00a0You can read their guide to their software security, privacy and availability here:\u00a0https:\/\/www.accessplanit.com\/en-gb\/guides\/accessplanit-software-security-privacy-and-availability\u00a0 d) Xero, a cloud-based accounting software. We use Xero to manage our financial information, and invoices generated in AccessPlanIt are transferred to Xero for record keeping. You can view Xero\u2019s GDPR compliance statement on their website at\u00a0https:\/\/www.xero.com\/uk\/campaigns\/xero-and-gdpr\/ e) Feefo, an independent ratings and review website. We may disclose your name, email address and","thumbnail_url":"https:\/\/happy.co.uk\/wp-content\/uploads\/2025\/07\/Swo_One_to_one_workshops.webp"}