{"id":9495,"date":"2024-10-21T03:46:00","date_gmt":"2024-10-21T03:46:00","guid":{"rendered":"https:\/\/arliemediadesign.com\/?p=9495"},"modified":"2025-03-29T08:40:59","modified_gmt":"2025-03-29T08:40:59","slug":"alun-pomfrett-why-its-important-to-make-pre-approval-work","status":"publish","type":"post","link":"https:\/\/www.happy.co.uk\/blogs\/alun-pomfrett-why-its-important-to-make-pre-approval-work\/","title":{"rendered":"Alun Pomfrett: Why It&#8217;s Important To Make Pre-Approval Work"},"content":{"rendered":"\n<p>Pre-Approval is an essential element of giving your staff autonomy. For people to work effectively they need to know that they don\u2019t need to constantly seek approval for anything they do.<\/p>\n\n\n\n<p>Whether you\u2019re implementing an increased autonomy approach or simply want to give new starters some guidance about what is expected of them, an easily adaptable framework is essential. Cocoa Amore\u2019s approach is a simple &#8216;cheat sheet&#8217;:<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/arliemediadesign.com\/wp-content\/uploads\/2024\/10\/vs-youtube-alunonthelevel7programme-0-11.jpg\" alt=\"\" class=\"wp-image-12949\"\/><\/figure>\n\n\n\n<p>&#8220;The, &#8216;Is It Us?&#8217;, and this is the first step of how we work out our Pre-Approval. We realised that, although we could create probably a phone book of items that were pre-approved or not pre-approved, it&#8217;d be much more effective to [create a] process for people to work through.<\/p>\n\n\n\n<p>&#8220;So, [we created] a process and a framework, and if they were able to utilise those, they&#8217;d have a framework for autonomy. So, the idea is that if they work through each of these &#8216;Is It Us?&#8217; Steps, then using our intent, our values and our themes, they would know if they were authorised or not by virtue of the process.&#8221;<\/p>\n\n\n\n<p>If you would like to learn how to not just be a manager, but a leader, take a look at Happy\u2019s&nbsp;<a href=\"\/leadership-and-personal-development\/leadership-and-management-programmes\/\" target=\"_blank\" rel=\"noreferrer noopener\">Leadership and Management programmes<\/a>. We are leading a movement to help people find joy in at least 80% of their work, by creating workplaces based on trust and working to strengths.<\/p>\n\n\n\n<p>Our&nbsp;<a href=\"\/apprenticeships\/level-7-senior-leaders-programme\/\" target=\"_blank\" rel=\"noreferrer noopener\">Level 7 Senior Leaders Apprenticeship Programme<\/a>&nbsp;is designed for CEOs and senior leaders who want a cultural transformation of their workplace. You must be ready to apply the concepts you learn within your organisation \u2013 just like Alun has.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>What you will learn in this video<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Some of Alun\u2019s experience of the Level 7 Senior Leaders programme<\/li>\n\n\n\n<li>His approach to achieving Pre-Approval<\/li>\n\n\n\n<li>A brief discussion of non-hierarchical management in practice<\/li>\n<\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Related resources<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"\/blogs\/how-typefi-is-creating-a-happy-workplace-with-the-level-7-programme\/\" target=\"_blank\" rel=\"noreferrer noopener\">How TypeFi is Creating a Happy Workplace with the Level 7 Programme<\/a>&nbsp;\u2014&nbsp;Jason Michell of TypeFi explains his experience of the Level 7 Programme and how it\u2019s revolutionised how he manages his staff.<\/li>\n\n\n\n<li><a href=\"\/blogs\/how-you-can-create-a-culture-of-trust-in-your-workplace-by-using-pre-approval\/\" target=\"_blank\" rel=\"noreferrer noopener\">Pre-Approval in Practice at TLC: Talk, Listen, Change<\/a>&nbsp;\u2014 Michelle Hill of charity TLC: Talk, Listen, Change, explains how she has used Pre-Approval in practice in this two minute video.<\/li>\n\n\n\n<li><a href=\"\/blogs\/pre-approval-in-practice-at-tlc-talk-listen-change\/\" target=\"_blank\" rel=\"noreferrer noopener\">How You Can Create a Culture of Trust in Your Workplace by Using Pre-Approval<\/a>&nbsp;\u2014&nbsp;Henry Stewart, Happy\u2019s Chief Happiness Officer, explains how you can create a workplace culture based on trust using Pre-Approval.<\/li>\n\n\n\n<li><a href=\"\/blogs\/helen-taylor-break-free-from-bureaucracy-with-pre-approval\/\" target=\"_blank\" rel=\"noreferrer noopener\">Helen Taylor: Break Free From Bureaucracy with Pre-Approval<\/a>&nbsp;\u2014 Helen Taylor explains how she has implemented a system where her staff are Pre-Approved to spend \u00a3100,000 at the London Borough of Hounslow.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Giving your staff more autonomy means they don\u2019t require as much oversight, freeing up the time of managers. It allows people to take ownership of their work, feel trusted and confident, and creates more joy at work. Implementing it, however, can be tricky.<\/p>\n<p>Alun Pomfrett, HR Manager at Leicester-based Cocoa Amore and graduate of Happy\u2019s<\/p>\n<p><a href=\"\n\n\/apprenticeships\/level-7-senior-leaders-programme\/\n\n\" \n\ntarget=\"_blank\" rel=\"noopener noreferrer\" style=\"text-decoration: underline;\"><\/p>\n<p>Level 7 Senior Leadership Apprenticeship Programme <\/p>\n<p><\/a><\/p>\n<p>has developed a very simple way to make autonomy work for your staff, as he explains at the 2023 Happy Workplaces Conference.<\/p>\n","protected":false},"author":6,"featured_media":9496,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[53,39],"tags":[],"blog-post-type":[36],"class_list":["post-9495","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-conference-videos-full","category-qualifications","blog-post-type-blog-with-video"],"acf":{"read_or_watch_time":"Watch: 5 min watch","video_url":"https:\/\/youtu.be\/oNpQ3aeuELA","transcripts":"Something that we could use as part of our inductions that we'd have in our venues. Something that was very clear, our intent and culture to share with our teams and with our customers as well. Let everyone know where we want to be going as a business. Although we've got our vision, our intent and our shared values, clear, clearly communicated there in our key themes.\r\n\r\nIf I can draw your eye to the bottom left hand corner. The, \"Is It Us?\", and this is the first step of how we work out our pre-approval and we realised that, although we could create probably a phone book of items that were pre-approved or not pre-approved, it'd be much more effective to process for people to work through.\r\n\r\nSo, a process and a framework, and if they were able to utilise those, they'd have a framework for autonomy. So, the idea is that if they work through each of this, \"Is It Us?\" Steps, then using our intent, our values and our themes, they would know if they were authorized or not by virtue of the process.\r\n\r\nAnd then we took that one step further and we created our Make It Right program. So, this is accepting things in business. Don't always go as planned. Either our interactions with customers or possibly internally. Sometimes we have a conversation that doesn't quite land the way we'd like to. So, acknowledging things that don't always go right and creating a step by step process that allows people to fix that and be empowered to do whatever it takes for them to feel good again and for whoever they had the interaction that didn't go so well to make that right. So hopefully in this cheat sheet, we're creating a framework, a shared intent, communicating clearly our values and giving people a framework for autonomy to work through so they can be successful and implement those ideas.\r\n\r\nSo, moving on from that, Henry, if you could share the next slide for me. Although we're ostensibly a retail business, we very much see ourselves as a hospitality business. We were looking at a way to take these ideas of hierarchy that were instilled in us and probably instilled in most people and dispose of them, but without losing point or what we considered the point.\r\n\r\nSo, we broke it down into having a role, so what do you do? What's your purpose? And then also a single point of accountability, so another way of looking at this is your focus. So, you have a role, and you have a focus. So, we like the idea of having a dinner table. Someone actually else on the course came up with their team of a brilliant Idea of a coconut tree. So that's Sam, she works for Dogstar brilliant charity and her team and her idea for a coconut tree inspired us to create something relevant. And that's to give everybody a seat at the dining table. So, everybody is welcome. Everyone has a place. There's no hierarchy. Everyone is as equally important to making the business work as everyone else.\r\n\r\nStraight from the get-go, whether you're the MD or the kitchen porter, you have a place with us and you have a story that's useful, shareable and vital for the success of our team. So, two very simple concepts that hopefully share visually our ambitions really as a company for the future and our values. Very quickly that\u2019s the two pieces of work that were inspired by the Level 7 framework that we've come up with that we'd like to share with you.\r\n\r\n&nbsp;\r\n\r\n<strong>Henry:<\/strong>\u00a0Excellent. Thank you, Alun. And Alun runs a chocolate company and the prizes that you, there's prizes for the best shirt and prizes for the best happy workplace and you'll get something from Cocoa Amore.\r\n\r\n&nbsp;\r\n\r\n<strong>Alun:<\/strong>\u00a0Awesome.\r\n\r\n&nbsp;\r\n\r\n<strong>Henry:<\/strong>\u00a0And apparently Vicky says the chocolate is amazing. So yeah, okay.\r\n\r\n&nbsp;\r\n\r\n<strong>Alun:<\/strong>\u00a0Thanks for the plug.\r\n\r\n&nbsp;\r\n\r\n<strong>Henry:<\/strong>\u00a0So thank you, Alun. Thank you very much for that."},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.2 (Yoast SEO v26.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Alun Pomfrett: Why It&#039;s Important To Make Pre-Approval Work - Happy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.happy.co.uk\/blogs\/alun-pomfrett-why-its-important-to-make-pre-approval-work\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Alun Pomfrett: Why It&#039;s Important To Make Pre-Approval Work\" \/>\n<meta property=\"og:description\" content=\"Giving your staff more autonomy means they don\u2019t require as much oversight, freeing up the time of managers. 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Alun Pomfrett, HR Manager at Leicester-based Cocoa Amore and graduate of Happy\u2019s   Level 7 Senior Leadership Apprenticeship Programme   has developed a very simple way to make autonomy work for your staff, as he explains at the 2023 Happy Workplaces Conference.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.happy.co.uk\/blogs\/alun-pomfrett-why-its-important-to-make-pre-approval-work\/\" \/>\n<meta property=\"og:site_name\" content=\"Happy\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/HappyLtd\" \/>\n<meta property=\"article:published_time\" content=\"2024-10-21T03:46:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-29T08:40:59+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.happy.co.uk\/wp-content\/uploads\/2025\/03\/vs-youtube-alunonthelevel7programme-4-03.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"600\" \/>\n\t<meta property=\"og:image:height\" content=\"240\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Ben Rogers\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@happyltd\" \/>\n<meta name=\"twitter:site\" content=\"@happyltd\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Ben Rogers\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.happy.co.uk\/blogs\/alun-pomfrett-why-its-important-to-make-pre-approval-work\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.happy.co.uk\/blogs\/alun-pomfrett-why-its-important-to-make-pre-approval-work\/\"},\"author\":{\"name\":\"Ben Rogers\",\"@id\":\"https:\/\/www.happy.co.uk\/#\/schema\/person\/ccafb17cee209fd40979e4fa1acc463a\"},\"headline\":\"Alun Pomfrett: Why It&#8217;s Important To Make Pre-Approval Work\",\"datePublished\":\"2024-10-21T03:46:00+00:00\",\"dateModified\":\"2025-03-29T08:40:59+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.happy.co.uk\/blogs\/alun-pomfrett-why-its-important-to-make-pre-approval-work\/\"},\"wordCount\":450,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.happy.co.uk\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.happy.co.uk\/blogs\/alun-pomfrett-why-its-important-to-make-pre-approval-work\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.happy.co.uk\/wp-content\/uploads\/2025\/03\/vs-youtube-alunonthelevel7programme-4-03.webp\",\"articleSection\":[\"Conference videos (full)\",\"Qualifications\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.happy.co.uk\/blogs\/alun-pomfrett-why-its-important-to-make-pre-approval-work\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.happy.co.uk\/blogs\/alun-pomfrett-why-its-important-to-make-pre-approval-work\/\",\"url\":\"https:\/\/www.happy.co.uk\/blogs\/alun-pomfrett-why-its-important-to-make-pre-approval-work\/\",\"name\":\"Alun Pomfrett: Why It's Important To Make Pre-Approval Work - 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