We have worked with the British Library for many years, with our contract renewed annually. We created a learning directory for them with a range of IT skills programmes listed created especially for their needs, which the L&D team share on their intranet to gauge interest. The IT skills project was initially to ensure that all staff were at the same level across the organisation, mostly with Excel skills. But, with the pandemic and lockdown, this extended to training in MS Teams and all courses were converted to Live Online Learning.<\/p>\n\n\n\n
\u201cLast year\u2019s contract renewal coincided with lockdown. We worked with Rachael, John and Sal to develop our programme and transition to online learning \u2013 everything had been classroom based so we had to move everything online. It was a really good transition and Happy were on it straight away.<\/p>\n\n\n\n
\u201cBecause we were able to put the IT programme online more quickly than some of our other courses, it meant we were able to offer those courses immediately rather than waiting a long time for things to happen. This really helped our staff to adjust to working from home. There were some people who were still working, and some people who were having to take on different roles such as development as their normal roles couldn\u2019t be done remotely, so it was giving them that opportunity for them to be able to do that.”<\/p>\n\n\n\n
\u201cHappy also developed their offering throughout lockdown as people got more used to what they were doing. They weren\u2019t rigid with what they were offering, either \u2013 if we requested changes or new courses, these were put together for us. There was a lot of give in what was delivered.<\/p>\n\n\n\n
\u201cIt\u2019s been a very collaborative way of working – that\u2019s something I\u2019ve been really appreciative of over the last 18 months or so during COVID. Even for this year\u2019s renewal of the contract, we worked with Sal and some of the other trainers to think of how we can make our online programme work. We wanted to have something more structured as over lockdown it was developed very much \u2018as needed\u2019.<\/p>\n\n\n\n
\u201cEveryone at Happy is very personable and easy to work with, not just from the admin side but also the trainers. People are very accommodating for different people and needs, especially technology-wise as that\u2019s something a lot of people really struggle with for various reasons. But there\u2019s been a lot of support from Happy with that, which has been a great benefit!\u201d<\/p>\n\n\n\n
For example, at the start of lockdown there were some teething problems with getting people used to learning online. There were some issues with accessing GoToTraining and getting this set up correctly, especially as some learners were using their own devices rather than those issued by the Library (including a mix of both PC and Mac users). However, Suze says that Happy dealt with these issues well. \u201cThe trainers were really patient and did their best to help people get into the sessions and helped us to work around it.\u201d<\/p>\n\n\n\n
Our trainers and our interactive training style have been really well received with British Library staff. \u201cWe always get really positive comments about the trainers themselves, that they\u2019ve really helped them to understanding different aspects of what they\u2019re doing. We also get recommendations from other things that they could do as well, as part of the courses, so people are saying \u2018that\u2019s great, how can we do more of that\u2019 \u2013 that\u2019s been a real positive.<\/p>\n\n\n\n
\u201cSome of the feedback that I\u2019ve seen from delegates has been around feeling more confident with certain applications. Especially during lockdown when we\u2019ve been asking people to use technology so much, it\u2019s been a really useful tool to be able to give people more support.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"
The British Library transitioned its IT training online with Happy, ensuring staff could continue developing essential digital skills remotely, maintaining productivity and adaptability in an evolving work environment.<\/p>\n","protected":false},"author":3,"featured_media":8967,"template":"","meta":{"_acf_changed":false},"case-study-category":[56],"class_list":["post-8966","case-study","type-case-study","status-publish","has-post-thumbnail","hentry","case-study-category-digital-skills"],"acf":[],"yoast_head":"\n