{"id":8503,"date":"2019-11-27T11:40:00","date_gmt":"2019-11-27T11:40:00","guid":{"rendered":"https:\/\/arliemediadesign.com\/?p=8503"},"modified":"2025-03-18T11:53:29","modified_gmt":"2025-03-18T11:53:29","slug":"how-mayden-got-rid-of-the-managers","status":"publish","type":"post","link":"https:\/\/www.happy.co.uk\/blogs\/how-mayden-got-rid-of-the-managers\/","title":{"rendered":"How Mayden Got Rid of the Managers"},"content":{"rendered":"\n<p>At first, Alison and the rest of the Director&#8217;s team decided not to explain about the lack of hierarchy \u2014 they thought that the culture of the organisation would do this for them. Unfortunately, this didn&#8217;t work, causing confusion and for the Directors to make all of the decisions.<\/p>\n\n\n\n<p>&#8220;We realised if you don&#8217;t have the scaffolding of hierarchy, you still need scaffolding, you still need to design that structure and process,&#8221; says Alison.<\/p>\n\n\n\n<p>While there are no line managers, there are still support structures in place. Each team has a coach, who helps the team to work effectively \u2014 both within the team and with other teams.<\/p>\n\n\n\n<p>&#8220;The Director&#8217;s team is just another team alongside all the other teams. We have our own work to get on with,&#8221; she says. &#8220;But at some point someone needs to decide which direction we&#8217;re going in, and that&#8217;s the Director&#8217;s role. Then our role is to assure ourselves that the direction is being pursued and is actually being realised in the way that we imagined.<\/p>\n\n\n\n<p>&#8220;Then finally, and mostly, it&#8217;s to get out of the way, because as these sailing boats show, if you get in the way of someone&#8217;s wind they&#8217;re going to die; it&#8217;s going to take the wind out of their sails.&#8221;<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Resources and related content<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"\/blogs\/16-companies-that-don-t-have-managers\/\" target=\"_blank\" rel=\"noreferrer noopener\">16 Companies That Don&#8217;t Have Managers<\/a>\u00a0\u2014 It&#8217;s not just Mayden that have got rid of the managers. Henry Stewart lists 16 companies that are self-managing, including Gore, Medium and Semco.<\/li>\n\n\n\n<li><a href=\"\/blogs\/dear-ceo-let-your-people-choose-their-managers\/\" target=\"_blank\" rel=\"noreferrer noopener\">Dear CEO: Let Your People Choose Their Managers<\/a>\u00a0\u2014 If you aren&#8217;t ready to get rid of your managers just yet, why not consider letting your people choose their manager instead? Henry Stewart explains more in this letter, originally written for Thinkers50.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>In 2013, Mayden decided to become a self-managing organisation, comprised of autonomous teams. Their three line managers had left the organisation, gone on maternity leave or moved to a new role within the organisation, so it seemed like the perfect time. But it wasn&#8217;t without some teething problems at the start.<\/p>\n<p>In this short video from the 2019 Happy Workplaces Conference, Alison Sturgess-Durden explains how they created the structures and processes to enable this system to be a success.<\/p>\n","protected":false},"author":3,"featured_media":8504,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[52],"tags":[],"blog-post-type":[36],"class_list":["post-8503","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-conference-videos-shorts","blog-post-type-blog-with-video"],"acf":{"read_or_watch_time":"Watch: 4 min watch","video_url":"https:\/\/youtu.be\/Rm6smQALdFI","transcripts":"The first few years were OK, we were growing, but we kind of had this explicit strategy to not talk about it. Everyone would just get it, wouldn\u2019t they? The culture would do the work and everyone would just understand how to work without managers. Fast forward three more years, we got to 2016 and everyone was feeling the pain. We probably had about 50, 55 people by this point. People were really struggling. People didn\u2019t know how decisions got made and that meant that more decisions than ever were going up to the three directors of the business. So we ended up being more hierarchical and more of a bottleneck than ever before.\r\n\r\nWe then had our worst staff survey results that we\u2019d ever had. They weren\u2019t terrible, but for us they were pretty terrible. That really gave us the permission to start working consciously and deliberately on, \u2018if it\u2019s not hierarchy, what is it?\u2019 And we realised if you don\u2019t have the scaffolding of hierarchy, you still need scaffolding, you still need to design that structure and process.\r\n\r\nSo this is our organisational chart. This is the best way that we\u2019ve come up with for representing how it works at Mayden, how we\u2019re organised. So across the top we have our autonomous self-managing teams. So each team will have an embedded coach. Some of these are agile software teams so they will have a scrum master. Other teams work in a different way, but they will still have a team coach. The team coach is not the line manager, they are not the decision maker, they are not the supervisor. They are literally there to coach the team and make sure that it\u2019s functioning effectively and functioning well with other teams.\r\n\r\nThen across the bottom we have a series of cross-cutting groups. So a couple of years ago we decided to disband our executive management team and our operational management group because they were inherently hierarchical. In their place we put these functional groups. So the strategy group for example has got a mix of people from across the teams who are our best strategic thinkers, and it includes one of our receptionists.\r\n\r\nThen we also spin up and spin down a whole load of Task and Finish groups. If something needs doing in the business, even around how we\u2019re working as a business, then we\u2019ll spin up one of these Task and Finish groups.\r\n\r\nAnd this is me. So the Director\u2019s team is just another team alongside all the other teams. We have our own work to get on with. In fact, in terms of the role of the Director, we\u2019ve had to give this a lot of thought and it really boils down to these three things.\r\n\r\nThe first is to set the direction. We\u2019ve talked about clarity of purpose today and that is our role as Directors. Now, clearly, in a really flat organisation we will only do that having heard all the voices within the company, done the analysis, taken external advice as well. But at some point someone needs to decide which direction we\u2019re going in and that\u2019s the Director\u2019s role.\r\n\r\nThen our role is to assure ourselves that that direction is being pursued and is actually being realised in the way that we imagined.\r\n\r\nThen finally, and mostly, it\u2019s to get out of the way, because as these sailing boats show, if you get in the way of someone\u2019s wind they\u2019re going to die; it\u2019s going to take the wind out of their sails. So if you do that you might find yourself having to generate an awful lot of wind to get them going again. (And I\u2019ve just realised how rude that sounds!)"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.2 (Yoast SEO v26.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How Mayden Got Rid of the Managers - Happy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.happy.co.uk\/blogs\/how-mayden-got-rid-of-the-managers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Mayden Got Rid of the Managers\" \/>\n<meta property=\"og:description\" content=\"In 2013, Mayden decided to become a self-managing organisation, comprised of autonomous teams. Their three line managers had left the organisation, gone on maternity leave or moved to a new role within the organisation, so it seemed like the perfect time. 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In this short video from the 2019 Happy Workplaces Conference, Alison Sturgess-Durden explains how they created the structures and processes to enable this system to be a success.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.happy.co.uk\/blogs\/how-mayden-got-rid-of-the-managers\/\" \/>\n<meta property=\"og:site_name\" content=\"Happy\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/HappyLtd\" \/>\n<meta property=\"article:published_time\" content=\"2019-11-27T11:40:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-18T11:53:29+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.happy.co.uk\/wp-content\/uploads\/2025\/03\/how-mayden-got-rid-of-managers-600px.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"600\" \/>\n\t<meta property=\"og:image:height\" content=\"240\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Claire Lickman\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@happyltd\" \/>\n<meta name=\"twitter:site\" content=\"@happyltd\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Claire Lickman\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.happy.co.uk\/blogs\/how-mayden-got-rid-of-the-managers\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.happy.co.uk\/blogs\/how-mayden-got-rid-of-the-managers\/\"},\"author\":{\"name\":\"Claire Lickman\",\"@id\":\"https:\/\/www.happy.co.uk\/#\/schema\/person\/f99ae649b38fd15938ba6a2f3ff56c06\"},\"headline\":\"How Mayden Got Rid of the Managers\",\"datePublished\":\"2019-11-27T11:40:00+00:00\",\"dateModified\":\"2025-03-18T11:53:29+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.happy.co.uk\/blogs\/how-mayden-got-rid-of-the-managers\/\"},\"wordCount\":305,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.happy.co.uk\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.happy.co.uk\/blogs\/how-mayden-got-rid-of-the-managers\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.happy.co.uk\/wp-content\/uploads\/2025\/03\/how-mayden-got-rid-of-managers-600px.webp\",\"articleSection\":[\"Conference videos (shorts)\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.happy.co.uk\/blogs\/how-mayden-got-rid-of-the-managers\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.happy.co.uk\/blogs\/how-mayden-got-rid-of-the-managers\/\",\"url\":\"https:\/\/www.happy.co.uk\/blogs\/how-mayden-got-rid-of-the-managers\/\",\"name\":\"How Mayden Got Rid of the Managers - 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