{"id":8177,"date":"2016-04-21T17:05:00","date_gmt":"2016-04-21T17:05:00","guid":{"rendered":"https:\/\/arliemediadesign.com\/?p=8177"},"modified":"2025-03-15T17:11:20","modified_gmt":"2025-03-15T17:11:20","slug":"happy-people-case-study-epic-cic","status":"publish","type":"post","link":"https:\/\/www.happy.co.uk\/blogs\/happy-people-case-study-epic-cic\/","title":{"rendered":"Happy People Case Study: Epic CIC"},"content":{"rendered":"\n<p>Under the leadership of Brendan O\u2019Keefe they wished to break free from the Council and establish themselves as an independent social enterprise, selling services back to the Council, and also to other local authorities. To do this they needed to learn both a range of commercial skills and to radically change the culture to create a dynamic and innovative company that would thrive in a competitive market, while still reflecting public sector values.<\/p>\n\n\n\n<p>The requirement of the client, which changed its name to\u00a0<a href=\"https:\/\/www.epiccic.org.uk\/\" target=\"_blank\" rel=\"noreferrer noopener\">Epic<\/a>\u00a0on becoming independent, was commercial capability and culture transformation. The key test was whether the new company could not just survive but successfully expand its services.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">What we did<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>We met with Brendan O\u2019Keefe and senior staff to clearly establish what they wanted to achieve \u2013 a culture based on freedom within guidelines, autonomy and freedom to innovate, inline with the principles of Henry Stewart\u2019s Happy Manifesto<\/li>\n\n\n\n<li>We then designed and delivered a four day leadership programme over six months to all staff<\/li>\n\n\n\n<li>This has been a continuing relationship with on-going development for staff. Upcoming learning events include training in the \u201crecruit for attitude\u201d approach and \u201cunderstanding the principles of a people-led management style\u201d for front-line staff.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">The benefits, as measured by the client<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The whole organisation has been transformed from a traditional public sector department into a dynamic and innovative social enterprise.<\/li>\n\n\n\n<li>Epic has had a successful first 18 months as a commercial enterprise and is now starting to win new business beyond its original contract. For instance it has just won seven contracts for play services, expected to add \u00a3800k to the company\u2019s turnover.<\/li>\n\n\n\n<li>Epic has revamped its entire recruitment process. \u201cWe are now looking for enthusiasm as well as aptitude. I can think of two newcomers especially who are shining stars. Under the old selection method they would not even have got an interview, as they didn\u2019t have the qualifications and experience. One in particular I really don\u2019t know how we would do without,\u201d says Brendan.<\/li>\n\n\n\n<li>Implementation of \u2018bottom-up planning,\u2019 with front-line staff being involved in the process and having much more ownership.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Testimonial from Brendan O\u2019Keefe, Managing Director of Epic CIC<\/h3>\n\n\n\n<p><em>\u201cThere is still work to be done, but the direction of travel is clear. For example we now have a Happy Manifesto group, which keeps asking why we aren\u2019t doing more of this. Coming from the staff, this is great, constructive criticism \u2013 this just the kind of pressure you want.<\/em><\/p>\n\n\n\n<p><em>\u201cThe bottom line is that if we hadn\u2019t gone through that transformational change, and had Happy\u2019s practical support to enable it, we probably wouldn\u2019t have survived.<\/em><\/p>\n\n\n\n<p><em>\u201cHappy has been absolutely invaluable in enabling this transformation. We enjoy working with you, feel in tune and find it a model for public sector working. It is not an add-on but integral to what we are trying to achieve.\u201d<\/em><\/p>\n\n\n\n<p>Brendan O\u2019Keefe, Managing Director, Epic Ltd<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Kensington Youth Services was, until April 2014, part of Kensington &#038; Chelsea Council.<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[26],"tags":[],"blog-post-type":[35],"class_list":["post-8177","post","type-post","status-publish","format-standard","hentry","category-leadership","blog-post-type-blog-with-image"],"acf":{"read_or_watch_time":"Read length: 5 min read"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.2 (Yoast SEO v26.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Happy People Case Study: Epic CIC - Happy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.happy.co.uk\/blogs\/happy-people-case-study-epic-cic\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Happy People Case Study: Epic CIC\" \/>\n<meta property=\"og:description\" content=\"Kensington Youth Services was, until April 2014, part of Kensington &amp; 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