{"id":7912,"date":"2012-03-01T09:49:00","date_gmt":"2012-03-01T09:49:00","guid":{"rendered":"https:\/\/arliemediadesign.com\/?p=7912"},"modified":"2025-03-15T13:29:12","modified_gmt":"2025-03-15T13:29:12","slug":"business-is-about-relationships-make-people-feel-good-today","status":"publish","type":"post","link":"https:\/\/www.happy.co.uk\/blogs\/business-is-about-relationships-make-people-feel-good-today\/","title":{"rendered":"Business is About Relationships: Make People Feel Good Today"},"content":{"rendered":"\n<p>My colleague Diye Wariebi, whose Digibridge company provides our technical support, gave a great example. One of his clients owed him money and Diye described how he changed his debt-collecting strategy after borrowing a copy of\u00a0<a href=\"https:\/\/en.wikipedia.org\/wiki\/How_to_Win_Friends_and_Influence_People\" target=\"_blank\" rel=\"noreferrer noopener\">How to Win Friends and Influence People<\/a>\u00a0from our bookshelf.<\/p>\n\n\n\n<p>This classic book, written by Dale Carnegie in the 1930s, encourages you to understand the people you work with and to walk in their shoes. \u201cI had been chasing this debt for weeks,\u201d explains Diye, \u201cand it was getting increasingly antagonistic. I had threatened legal action and he [the client] had responded with, \u201cSee you in court.\u201d\u201d<\/p>\n\n\n\n<p>Diye says: \u201cAfter reading the book, I took a different approach. I knew he had been having a difficult time and there had been health problems in his family. So I emailed him in a supportive way and then we talked on the phone. I expressed my concern and my understanding that he had been having a difficult time and asked if there was any way I could help.<\/p>\n\n\n\n<p>\u201cWe had a really good talk and I think that meant something to him because I know others had been giving him a really hard time. I didn\u2019t mention the debt at all. But, you know what, within a few days I got a cheque for \u00a31,000 in the post. And, just today, I got a second one paying the debt off in full. Treating him as a friend and trying to understand where he was coming from resulted in my bill getting paid. And hopefully, we will continue to do business together for many years.\u201d<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Think about the people you work with \u2013 those who work with you and your customers and your suppliers. Where could you make more of a real personal connection that would make life better for you and them?<\/h3>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Related blogs<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"\/blogs\/henry-stewart-people-work-best-when-they-feel-good-about-themselves\/\" target=\"_blank\" rel=\"noreferrer noopener\">Henry Stewart- People Work Best When They Feel Good About Themselves<\/a>&#8211; Watch Henry&#8217;s talk at the Beyond Budgeting Conference.<\/li>\n\n\n\n<li><a href=\"\/blogs\/does-your-organisation-enable-people-to-work-at-their-best\/\" target=\"_blank\" rel=\"noreferrer noopener\">Does Your Organisation Enable People To Work At Their Best?<\/a>&#8211; A quick watch with Henry talking about how to get the best from your people.<\/li>\n\n\n\n<li><a href=\"\/blogs\/the-future-of-work-is-human\/\" target=\"_blank\" rel=\"noreferrer noopener\">The Future of Work is Human<\/a>&#8211; Peter Cheese talks to us about the enduring need for a human touch in industry.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>In my last post, I talked about how the principle \u201cpeople work best when they feel good about themselves\u201d should be at the core of how your company is managed. This principle can be extended to everybody you work with.<\/p>\n","protected":false},"author":4,"featured_media":7914,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[24,26,25],"tags":[],"blog-post-type":[35],"class_list":["post-7912","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-henrys-blog","category-leadership","category-the-happy-manifesto","blog-post-type-blog-with-image"],"acf":{"read_or_watch_time":"Read length: 5 min read"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.2 (Yoast SEO v26.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Business is About Relationships: Make People Feel Good Today - Happy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.happy.co.uk\/blogs\/business-is-about-relationships-make-people-feel-good-today\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Business is About Relationships: Make People Feel Good Today\" \/>\n<meta property=\"og:description\" content=\"In my last post, I talked about how the principle \u201cpeople work best when they feel good about themselves\u201d should be at the core of how your company is managed. This principle can be extended to everybody you work with.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.happy.co.uk\/blogs\/business-is-about-relationships-make-people-feel-good-today\/\" \/>\n<meta property=\"og:site_name\" content=\"Happy\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/HappyLtd\" \/>\n<meta property=\"article:published_time\" content=\"2012-03-01T09:49:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-15T13:29:12+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.happy.co.uk\/wp-content\/uploads\/2025\/03\/untitled-design-26.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"900\" \/>\n\t<meta property=\"og:image:height\" content=\"500\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Henry Stewart\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@happyltd\" \/>\n<meta name=\"twitter:site\" content=\"@happyltd\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Henry Stewart\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.happy.co.uk\/blogs\/business-is-about-relationships-make-people-feel-good-today\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.happy.co.uk\/blogs\/business-is-about-relationships-make-people-feel-good-today\/\"},\"author\":{\"name\":\"Henry Stewart\",\"@id\":\"https:\/\/www.happy.co.uk\/#\/schema\/person\/d908b838c968ee1e7ac9fef10a219ddc\"},\"headline\":\"Business is About Relationships: Make People Feel Good Today\",\"datePublished\":\"2012-03-01T09:49:00+00:00\",\"dateModified\":\"2025-03-15T13:29:12+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.happy.co.uk\/blogs\/business-is-about-relationships-make-people-feel-good-today\/\"},\"wordCount\":383,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.happy.co.uk\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.happy.co.uk\/blogs\/business-is-about-relationships-make-people-feel-good-today\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.happy.co.uk\/wp-content\/uploads\/2025\/03\/untitled-design-26.webp\",\"articleSection\":[\"Henry's blog\",\"Leadership\",\"The Happy Manifesto\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.happy.co.uk\/blogs\/business-is-about-relationships-make-people-feel-good-today\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.happy.co.uk\/blogs\/business-is-about-relationships-make-people-feel-good-today\/\",\"url\":\"https:\/\/www.happy.co.uk\/blogs\/business-is-about-relationships-make-people-feel-good-today\/\",\"name\":\"Business is About Relationships: Make People Feel Good Today - 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