{"id":6975,"date":"2013-04-11T22:59:00","date_gmt":"2013-04-11T22:59:00","guid":{"rendered":"https:\/\/arliemediadesign.com\/?p=6975"},"modified":"2025-03-15T13:10:48","modified_gmt":"2025-03-15T13:10:48","slug":"do-you-make-it-easy-for-your-customers-to-give-compliments","status":"publish","type":"post","link":"https:\/\/www.happy.co.uk\/blogs\/do-you-make-it-easy-for-your-customers-to-give-compliments\/","title":{"rendered":"Do You Make it Easy For Your Customers to Give Compliments?"},"content":{"rendered":"\n

I thought this was a fabulous idea. That night happened to be the Governing Body of the school I chair. And, as we discussed how to clarify the Complaints Policy for parents, I passed on the suggestion. Let\u2019s make it easy for parents to tell the school when people have done well too. Our hard-working teachers and staff deserve that positive feedback.<\/p>\n\n\n\n

I was reminded of this when I saw a tweet just now from Shawn Achor on\u00a0people who phone up to give compliments to New York City taxi drivers<\/a><\/p>\n\n\n\n

So think about it. How easy is it for your customers to let you know when you\u2019ve done well? What can you do to ensure your people get the praise they deserve?<\/p>\n\n\n\n

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Praise at Happy<\/h3>\n\n\n\n

As a training business, we get daily feedback. And we are careful to phrase the questions so we hear what we\u2019ve done well as well as what we need to change. Here are some of my favourites from recent weeks (all of which go directly to the trainer):<\/p>\n\n\n\n

\u2018Who knew Excel training could actually be enjoyable!?\u2019
Iona Bergius, NSPCC, Excel 2007\/10 \u2013 Core Level 2<\/p>\n\n\n\n

\u2018Wonderful experience, the time flew by as the Powerpoint course by Ed was so interesting\u2026 Thank you!\u2019
Maureen Nichols, The National Council for Voluntary Youth Services, IT Apprenticeship: Powerpoint 2007<\/p>\n\n\n\n

\u2018The course was great and when Meera realised I was competent in Visio she offered me tips on the rest of the Microsoft office programs! Excellent\u2019
Sheri Skinner, Catch 22, MS Visio 2010 Essentials<\/p>\n\n\n\n

\u2018The best catering I have ever had on a course!\u2019
Caroline Knapp, London Deanery, Excel 2003 \u2013 Core Level 2<\/p>\n\n\n\n

\u2018The best course I\u2019ve been on in 20 years!\u2019
Lisa Waterman, Haig Homes, Excel 2003 \u2013 Core Level 1<\/p>\n\n\n\n

\u2018My computer skills have improved dramatically since I started this course. Brilliant training centre.\u2019
Frances Ditroia, Childcare Business Consultancy Services, IT Apprenticeship: Word 2007<\/p>\n\n\n\n

\u2018Your approach to learning is the most innovative I have come across, the structure of their course kept my attention all day and the teaching was fantastic.\u2019
Ellie Kent-Plummer, London Deanery, Excel 2003 \u2013 Core Level 3<\/p>\n\n\n\n

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