{"id":6832,"date":"2012-03-05T07:14:00","date_gmt":"2012-03-05T07:14:00","guid":{"rendered":"https:\/\/arliemediadesign.com\/?p=6832"},"modified":"2025-03-18T19:19:19","modified_gmt":"2025-03-18T19:19:19","slug":"a-radical-idea-try-listening-to-your-customers","status":"publish","type":"post","link":"https:\/\/www.happy.co.uk\/blogs\/a-radical-idea-try-listening-to-your-customers\/","title":{"rendered":"A Radical Idea: Try Listening to Your Customers"},"content":{"rendered":"\n

The\u00a0article<\/a>\u00a0describes how friendly and polite the shopkeepers at Arsenal Food and Wine are. But what really stands out is one very radical step they have taken.<\/p>\n\n\n\n

Owner Ozzy has adopted a habit of asking customers which products they would like to see on the shelves, and then ordering them.<\/p>\n\n\n\n

Imagine, asking your customers what they want! It is an act that seems so stunningly obvious, you would imagine everybody would do it. But have you ever been asked in a shop which products you would like to see on the shelves? Since reading the article, I have been racking my brain to think of any time when this has happened to me and I can\u2019t think of one. There are shops I\u2019ve gone in several times a week for over a decade and never been asked if there is anything else I\u2019d like them to sell.<\/p>\n\n\n\n

But that is the simple strategy that Ozzy has adopted. He asks his customer what they want to see on the shelves and then makes sure he gets it and puts it there.<\/p>\n\n\n\n

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You too could try this radical idea: Ask your customers what they want and then give it to them.<\/h3>\n\n\n\n
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Related blogs<\/h3>\n\n\n\n