{"id":10995,"date":"2023-11-27T09:38:00","date_gmt":"2023-11-27T09:38:00","guid":{"rendered":"https:\/\/arliemediadesign.com\/?p=10995"},"modified":"2025-03-25T09:44:58","modified_gmt":"2025-03-25T09:44:58","slug":"10-takeaways-from-the-2017-happy-workplaces-ceo-conference","status":"publish","type":"post","link":"https:\/\/www.happy.co.uk\/blogs\/10-takeaways-from-the-2017-happy-workplaces-ceo-conference\/","title":{"rendered":"10 Takeaways From the 2017 Happy Workplaces CEO Conference"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\">1. Company values should reflect what makes the organisation unique<\/h3>\n\n\n\n<p>Every company claims to possess things like integrity, honesty, teamwork and efficiency. This is why Dom Monkhouse \u2013 who established the UK divisions of web-hosting businesses, Rackspace and Peer 1 \u2013 cautioned against appointing these abstract ideas as core company values.<\/p>\n\n\n\n<p>Instead, Dom said, look for something more particular that speaks to what makes your organisation unique. The more explicit and tangible it is, the better suited to being made a core company value.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">2. Listen to your employees<\/h3>\n\n\n\n<p>Corporate Rebels co-founder Pim de Morree spends his time visiting and learning from the world\u2019s most inspiring workplaces. He shares everything they learn via the Corporate Rebels blog and in appearances at conferences around the world.<\/p>\n\n\n\n<p>An early breakthrough for de Morree and co-founder Joost Minnaar was to listen to employees. Could it be any simpler? The question, \u201cWhat is it that you want to make your job more fun?\u201d can lead to genuine innovation within the workplace.<\/p>\n\n\n\n<p>Instead of making elaborate plans in a setting that\u2019s removed from the concrete reality of the workplace, just sit down and discover the values and desires of the people who make the organisation what it is.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">3. Measure the intellectual, emotional and financial return of the business<\/h3>\n\n\n\n<p>Webmart\u2019s Simon Biltcliffe&nbsp;explained that maximising competitive advantage requires the measurement of intellectual and emotional returns along with financial dividends. You want to make a full return on the labour employed, said Simon, and doing this means taking every individual seriously.<\/p>\n\n\n\n<p>The converse is also true \u2013 people are increasingly looking for work that maximises what they\u2019re good at and lets them do what they love while still offering a good wage. Companies that offer all three greatly improve their competitive advantage.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">4. Becoming more human at work means being open to mistakes<\/h3>\n\n\n\n<p>For workplaces to become more human, leaders need to look at who they are and how they behave. This what Lawsons chairman Simon Lawson believes, citing humility as an indispensible attribute of good leaders.<\/p>\n\n\n\n<p>\u201cThere\u2019s lots of examples of companies who just want to cover up what they do,\u201d Lawson told the conference. Leaders have a responsibility to check themselves, which means being open to mistakes rather than covering them up. A tendency to cover up mistakes paves the way for corruption.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.youtube.com\/watch?v=UKx7EtLYxOo&amp;list=PLCyGLsHI2ngO6cZYZbSTKHSfE2hBz2jLz&amp;index=6\" target=\"_blank\" rel=\"noreferrer noopener\">Click to watch video<\/a><\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">5. Three categories underpin strong relationships at work<\/h3>\n\n\n\n<p>COOK CEO Rosie Brown told the conference about the company\u2019s method for resolving friction at work. Simply, whenever there\u2019s something wrong, they refer to three categories: Unity, Clarity and Accountability, and Appreciation.<\/p>\n\n\n\n<p>First, they check whether people are united in what they\u2019re trying to achieve. Then they check that everyone is clear about what they\u2019re trying to do and understands what others want to achieve. Finally they check that people care about others\u2019 work, respect different points of view, and value their colleagues\u2019 input.<\/p>\n\n\n\n<p>\u201cWhenever something is going wrong I promise it is because, in our experience, one of these three things is out,\u201d said Rosie.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.youtube.com\/watch?v=ygaP2Ebeses\" target=\"_blank\" rel=\"noreferrer noopener\">Click to watch video<\/a><\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">6. Freedom within clear guidelines \u2013 it works!<\/h3>\n\n\n\n<p>Michelle Hill, founder and CEO of TLC: Talk, Listen, Change, told the conference about the success that\u2019s come from giving employees freedom within clear guidelines and pre-approval. Specifically, marketing officer Paige was tasked with building the organisation\u2019s brand from scratch.<\/p>\n\n\n\n<p>After plotting out clear guidelines and detailing the scope of Paige\u2019s duties as brand guardian, she was pre-approved to proceed however she wished. A new website was created and the results are a testament to the pre-approval principle. \u201cThe difference that we\u2019ve seen in traffic through to the website in the last month is unbelievable,\u201d said Michelle.<\/p>\n\n\n\n<p>Paige\u2019s next task was to run TLC\u2019s&nbsp;first-ever advertising campaign. \u201cWe tested it out on the website, we know she can deliver, and off she can go,\u201d Michelle said.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">7. Trust and transparency are essential to building a strong workforce<\/h3>\n\n\n\n<p>Webmart\u2019s Simon Biltcliffe explained how important the dual attributes of trust and transparency are for recruiting a solid intellectual base. The two Ts should be core values in every organisation and once established they feed into one another.<\/p>\n\n\n\n<p>\u201cThe more trustworthy you can be, the more transparent you can be,\u201d said Simon. \u201cIf you haven\u2019t got that you\u2019re screwed, because nobody will want to work with you.\u201d<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">8. Freedom in the workplace doesn\u2019t mean rules go out the window<\/h3>\n\n\n\n<p>Dom Monkhouse regards web-hosting as the internet equivalent of plumbing. Given how banal this sounds, he\u2019s conscious of making his offices exciting and fulfilling places to work.<\/p>\n\n\n\n<p>He gives employees freedom within clear guidelines and leaves room for self-expression. But while increased freedom in the workplace is a positive innovation, Dom knows rules are essential for people to do the job they\u2019re getting paid for.<\/p>\n\n\n\n<p>Crucially, however, the rules aren\u2019t strictly enforced. In fact, Dom wants the staff to break the rules in order to generate new solutions for old problems.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">9. Be transparent about company finances<\/h3>\n\n\n\n<p>Outside of the inner management circle, staff members often don\u2019t know the basic financial make-up of their organisation.&nbsp;Pim de Morree\u2019s experiences observing a cookie factory revealed how financial transparency can bring about positive change and a creative slant on cost-cutting.<\/p>\n\n\n\n<p>If employees are shown a detailed breakdown of the company\u2019s financial situation \u2013illustrating how income is divided between costs, salaries and targets \u2013 it will spark greater engagement. This is especially true if a pay rise depends on a revised financial approach.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.youtube.com\/watch?v=ZPblDRW4nH4&amp;list=PLCyGLsHI2ngO6cZYZbSTKHSfE2hBz2jLz&amp;index=7\" target=\"_blank\" rel=\"noreferrer noopener\">Click to watch video<\/a><\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">10. Create a mutually support environment<\/h3>\n\n\n\n<p>No one\u2019s life is lacking for complexities and difficulties. So it\u2019s unfair, not to mention insulting to someone\u2019s personhood, for leaders to dismiss the wider details of their staff members\u2019 lives.<\/p>\n\n\n\n<p>Simon Lawson started listening more and showing&nbsp;empathy&nbsp;for each individual\u2019s lifestyle complexities. This way, he told the conference, you can create an environment that provides for the \u201cphysical, mental, emotional and spiritual needs of its employees,\u201d and allows you to move forward together.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.youtube.com\/watch?v=5_XI7W3vrPw&amp;list=PLCyGLsHI2ngO6cZYZbSTKHSfE2hBz2jLz&amp;index=5\" target=\"_blank\" rel=\"noreferrer noopener\">Click to watch video<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The 2017 Happy Workplaces CEO Conferences brought together a number of esteemed leaders from across the business world to share their unique knowledge on how to create happy workplaces.<\/p>\n<p>The conference speakers included CEOs from food company COOK, marketing agency Webmart, timber and fencing supplier Lawsons and more, who shared the workplace innovations that have not just improved overall staff happiness, but strengthened their competitive advantage.<\/p>\n<p>Here are ten essential takeaways from the event.<\/p>\n","protected":false},"author":3,"featured_media":11005,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[29,25],"tags":[],"blog-post-type":[35],"class_list":["post-10995","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-conference-updates","category-the-happy-manifesto","blog-post-type-blog-with-image"],"acf":{"read_or_watch_time":"Watch: 15 min watch"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.2 (Yoast SEO v26.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>10 Takeaways From the 2017 Happy Workplaces CEO Conference - Happy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.happy.co.uk\/blogs\/10-takeaways-from-the-2017-happy-workplaces-ceo-conference\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"10 Takeaways From the 2017 Happy Workplaces CEO Conference\" \/>\n<meta property=\"og:description\" content=\"The 2017 Happy Workplaces CEO Conferences brought together a number of esteemed leaders from across the business world to share their unique knowledge on how to create happy workplaces. The conference speakers included CEOs from food company COOK, marketing agency Webmart, timber and fencing supplier Lawsons and more, who shared the workplace innovations that have not just improved overall staff happiness, but strengthened their competitive advantage. Here are ten essential takeaways from the event.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.happy.co.uk\/blogs\/10-takeaways-from-the-2017-happy-workplaces-ceo-conference\/\" \/>\n<meta property=\"og:site_name\" content=\"Happy\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/HappyLtd\" \/>\n<meta property=\"article:published_time\" content=\"2023-11-27T09:38:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-25T09:44:58+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.happy.co.uk\/wp-content\/uploads\/2025\/03\/hw17-600.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"600\" \/>\n\t<meta property=\"og:image:height\" content=\"240\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Claire Lickman\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@happyltd\" \/>\n<meta name=\"twitter:site\" content=\"@happyltd\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Claire Lickman\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.happy.co.uk\/blogs\/10-takeaways-from-the-2017-happy-workplaces-ceo-conference\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.happy.co.uk\/blogs\/10-takeaways-from-the-2017-happy-workplaces-ceo-conference\/\"},\"author\":{\"name\":\"Claire Lickman\",\"@id\":\"https:\/\/www.happy.co.uk\/#\/schema\/person\/f99ae649b38fd15938ba6a2f3ff56c06\"},\"headline\":\"10 Takeaways From the 2017 Happy Workplaces CEO Conference\",\"datePublished\":\"2023-11-27T09:38:00+00:00\",\"dateModified\":\"2025-03-25T09:44:58+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.happy.co.uk\/blogs\/10-takeaways-from-the-2017-happy-workplaces-ceo-conference\/\"},\"wordCount\":1029,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.happy.co.uk\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.happy.co.uk\/blogs\/10-takeaways-from-the-2017-happy-workplaces-ceo-conference\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.happy.co.uk\/wp-content\/uploads\/2025\/03\/hw17-600.webp\",\"articleSection\":[\"Conference updates\",\"The Happy Manifesto\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.happy.co.uk\/blogs\/10-takeaways-from-the-2017-happy-workplaces-ceo-conference\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.happy.co.uk\/blogs\/10-takeaways-from-the-2017-happy-workplaces-ceo-conference\/\",\"url\":\"https:\/\/www.happy.co.uk\/blogs\/10-takeaways-from-the-2017-happy-workplaces-ceo-conference\/\",\"name\":\"10 Takeaways From the 2017 Happy Workplaces CEO Conference - 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The conference speakers included CEOs from food company COOK, marketing agency Webmart, timber and fencing supplier Lawsons and more, who shared the workplace innovations that have not just improved overall staff happiness, but strengthened their competitive advantage. 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She has worked at Happy since 2016, and is responsible for Happy's marketing strategy, website, social media and more. Claire first heard about Happy in 2012 when she attended a mix of IT and personal development courses. These courses were life-changing and she has been a fan of Happy ever since. She has a personal blog at lecari.co.uk.","url":"https:\/\/www.happy.co.uk\/about-us\/authors\/claire-lickman\/"}]}},"_links":{"self":[{"href":"https:\/\/www.happy.co.uk\/wp-json\/wp\/v2\/posts\/10995","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.happy.co.uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.happy.co.uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.happy.co.uk\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.happy.co.uk\/wp-json\/wp\/v2\/comments?post=10995"}],"version-history":[{"count":0,"href":"https:\/\/www.happy.co.uk\/wp-json\/wp\/v2\/posts\/10995\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.happy.co.uk\/wp-json\/wp\/v2\/media\/11005"}],"wp:attachment":[{"href":"https:\/\/www.happy.co.uk\/wp-json\/wp\/v2\/media?parent=10995"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.happy.co.uk\/wp-json\/wp\/v2\/categories?post=10995"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.happy.co.uk\/wp-json\/wp\/v2\/tags?post=10995"},{"taxonomy":"blog-post-type","embeddable":true,"href":"https:\/\/www.happy.co.uk\/wp-json\/wp\/v2\/blog-post-type?post=10995"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}