{"id":10384,"date":"2025-03-24T12:57:55","date_gmt":"2025-03-24T12:57:55","guid":{"rendered":"https:\/\/arliemediadesign.com\/?page_id=10384"},"modified":"2025-10-16T15:22:49","modified_gmt":"2025-10-16T15:22:49","slug":"how-to-succeed-as-a-facilitator-at-happy","status":"publish","type":"page","link":"https:\/\/www.happy.co.uk\/careers\/how-to-succeed-as-a-facilitator-at-happy\/","title":{"rendered":"How to Succeed as a Facilitator or Trainer at Happy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10384\" class=\"elementor elementor-10384\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a951545 e-flex e-con-boxed e-con e-parent\" data-id=\"a951545\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-63016b5 e-con-full e-flex e-con e-child\" data-id=\"63016b5\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7efa738 elementor-widget elementor-widget-heading\" data-id=\"7efa738\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How to Succeed as a Facilitator or Trainer at Happy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0838998 elementor-widget elementor-widget-text-editor\" data-id=\"0838998\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Happy does training and facilitation differently to many other providers. To succeed as a facilitator or trainer, you will need to learn how to run your sessions in our interactive style.<\/p><p>At the core of our approach is this age-old principle:<\/p><ul><li>Tell me and I shall forget<\/li><li>Show me and I shall remember<\/li><li>Involve me and I shall understand<\/li><\/ul><p>\u00a0<\/p><p>Find out more below about what we expect from our trainers and facilitators, and watch some videos showing what this looks like in practice.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4dd9e68 e-con-full e-flex e-con e-child\" data-id=\"4dd9e68\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c755f24 elementor-widget elementor-widget-image\" data-id=\"c755f24\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"601\" height=\"601\" src=\"https:\/\/www.happy.co.uk\/wp-content\/uploads\/2025\/10\/succeed_as_a_facilitator-2.webp\" class=\"attachment-full size-full wp-image-25680\" alt=\"\" srcset=\"https:\/\/www.happy.co.uk\/wp-content\/uploads\/2025\/10\/succeed_as_a_facilitator-2.webp 601w, https:\/\/www.happy.co.uk\/wp-content\/uploads\/2025\/10\/succeed_as_a_facilitator-2-300x300.webp 300w, https:\/\/www.happy.co.uk\/wp-content\/uploads\/2025\/10\/succeed_as_a_facilitator-2-150x150.webp 150w\" sizes=\"(max-width: 601px) 100vw, 601px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-edd70c4 e-flex e-con-boxed e-con e-parent\" data-id=\"edd70c4\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7c73c0f e-con-full e-flex e-con e-child\" data-id=\"7c73c0f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5a93c59 elementor-widget elementor-widget-heading\" data-id=\"5a93c59\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">We use the guiding principle of 'active involvement'<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce052bd elementor-widget elementor-widget-text-editor\" data-id=\"ce052bd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Taking this further, we sum this up as:<\/p><p>Involve\u00a0\u00a0 &#8211;\u00a0\u00a0 Discover\u00a0\u00a0 &#8211;\u00a0\u00a0 Challenge\u00a0\u00a0 &#8211;\u00a0\u00a0 Change<\/p><p>You will be flexible and responsive to each group (able to change the course\/programme structure and content in the moment if needed), and perceptive about individuals and what they need to get the most from the learning.<\/p><p>For our leadership and personal development programmes: You will lead people to self-discover new ways of working and being, without telling them. You should be demonstrating the same methods, like using coaching questions that we teach on our programmes.<\/p><p>There will be times when you do nothing but lay the framework and set the task, able to step back and let the process work. You will provide the challenge that enables them to shift and create real behavioural change.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c64f72a e-con-full e-flex e-con e-child\" data-id=\"c64f72a\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2ff0404 elementor-widget elementor-widget-image\" data-id=\"2ff0404\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.happy.co.uk\/wp-content\/uploads\/2025\/03\/Frame-1056.svg\" class=\"attachment-thumbnail size-thumbnail wp-image-10354\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fbad0a2 elementor-widget elementor-widget-heading\" data-id=\"fbad0a2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u201cHappy is such a great place to work. As soon as you walk through the door you can feel the difference from other companies. You get so much support and encouragement. I used to be a client, so I knew what high quality training Happy delivers. It's great to be part of that now.\u201d<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4774ec elementor-widget elementor-widget-heading\" data-id=\"b4774ec\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Benet Middleton, Associate Facilitator at Happy<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d602a37 elementor-absolute elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"d602a37\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1921\" height=\"75\" src=\"https:\/\/www.happy.co.uk\/wp-content\/uploads\/2024\/11\/swish-top.svg\" class=\"attachment-full size-full wp-image-79\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-af48c71 elementor-absolute elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"af48c71\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1440\" height=\"58\" src=\"https:\/\/www.happy.co.uk\/wp-content\/uploads\/2025\/01\/vector.svg\" class=\"attachment-full size-full wp-image-854\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bbfc2bd elementor-absolute elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"bbfc2bd\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"57\" src=\"https:\/\/www.happy.co.uk\/wp-content\/uploads\/2025\/03\/Vector-1.svg\" class=\"attachment-full size-full wp-image-9533\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a30e61 elementor-absolute elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"0a30e61\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"57\" src=\"https:\/\/www.happy.co.uk\/wp-content\/uploads\/2025\/03\/Vector-2.svg\" class=\"attachment-full size-full wp-image-9534\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5e51fc8 e-flex e-con-boxed e-con e-parent\" data-id=\"5e51fc8\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-183217c e-con-full e-flex e-con e-child\" data-id=\"183217c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b14845 elementor-widget elementor-widget-heading\" data-id=\"6b14845\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The principles and attributes we expect from facilitators and trainers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d65f0bc elementor-widget elementor-widget-heading\" data-id=\"d65f0bc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">We expect the following principles and attributes in our facilitators and trainers (both permanent and freelance):<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a7939c3 e-grid e-con-full e-con e-child\" data-id=\"a7939c3\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d29b69b e-con-full e-flex e-con e-child\" data-id=\"d29b69b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9d0457d elementor-widget elementor-widget-heading\" data-id=\"9d0457d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Believe the Best<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e12c155 elementor-widget elementor-widget-text-editor\" data-id=\"e12c155\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>This is crucial. Our facilitators\/trainers will never blame or criticise participants\/delegates, in the training room or outside it.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-401c827 e-con-full e-flex e-con e-child\" data-id=\"401c827\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fecc0eb elementor-widget elementor-widget-heading\" data-id=\"fecc0eb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Help people feel good about themselves<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71a6019 elementor-widget elementor-widget-text-editor\" data-id=\"71a6019\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>People learn best when they feel good about themselves. Even when challenging, the aim is to leave people feeling uplifted.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-37e4b0c e-con-full e-flex e-con e-child\" data-id=\"37e4b0c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-68f708d elementor-widget elementor-widget-heading\" data-id=\"68f708d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Experience then explanation<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de06cd0 elementor-widget elementor-widget-text-editor\" data-id=\"de06cd0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>e.g. Instead of explaining good or poor management, for instance, participants should draw on their experiences of these to identify the strengths and skills of great managers\/leaders. Or, instead of explaining absolute cell references in Excel, you would lead the delegates to copy a formula incorrectly and learn that this extra step is needed for the formula to be correct.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a9a12ae e-con-full e-flex e-con e-child\" data-id=\"a9a12ae\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5ad6ffe elementor-widget elementor-widget-heading\" data-id=\"5ad6ffe\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Practical, fun, variety<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c4bd37 elementor-widget elementor-widget-text-editor\" data-id=\"4c4bd37\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>It should be a positive experience that participants and delegates enjoy and recommend to colleagues. At the same time as being supportively challenging.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-407abb3 e-con-full e-flex e-con e-child\" data-id=\"407abb3\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a359e2a elementor-widget elementor-widget-heading\" data-id=\"a359e2a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Supportive but challenging<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d8c71c7 elementor-widget elementor-widget-text-editor\" data-id=\"d8c71c7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A great facilitator\/trainer sees what is going on for each individual and provides that crucial challenge to interrupt a way of thinking or being or to experiment and learn.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a017f5b e-con-full e-flex e-con e-child\" data-id=\"a017f5b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a52d014 elementor-widget elementor-widget-heading\" data-id=\"a52d014\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Being open to feedback and improvement<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-673364c elementor-widget elementor-widget-text-editor\" data-id=\"673364c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We are all learning and able to improve. We each need to welcome feedback and see it as a helpful learning opportunity.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b3d1363 e-con-full e-flex e-con e-child\" data-id=\"b3d1363\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-70424c4 elementor-widget elementor-widget-heading\" data-id=\"70424c4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Learner-focused<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-146f5ba elementor-widget elementor-widget-text-editor\" data-id=\"146f5ba\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>What does each participant\/delegate need to be more effective and achieve their objectives? That is more important than the pre-set programme\/course objectives or structure.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e1615cf e-con-full e-flex e-con e-child\" data-id=\"e1615cf\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-50fb327 elementor-widget elementor-widget-heading\" data-id=\"50fb327\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Flexible, adaptable to what is happening in the training room<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1af0175 elementor-widget elementor-widget-text-editor\" data-id=\"1af0175\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The aim is to achieve the organisational and participant\/delegate objectives, not to get through the material. If those objectives need a different approach, your role is to respond and be prepared to change things.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f17869f e-con-full e-flex e-con e-child\" data-id=\"f17869f\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-e54b9ba e-con-full e-flex e-con e-child\" data-id=\"e54b9ba\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c71e32f elementor-widget elementor-widget-image\" data-id=\"c71e32f\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"241\" src=\"https:\/\/www.happy.co.uk\/wp-content\/uploads\/2025\/03\/Frame-1056.svg\" class=\"attachment-full size-full wp-image-10354\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98545f7 elementor-widget elementor-widget-heading\" data-id=\"98545f7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u201cI desperately wanted to facilitate for Happy because I am completely aligned with their view on what leadership and management training should look like. So when I got the chance, I jumped at it! The team at Happy have complete trust in their facilitators, and that makes working with them a joy.\u201d<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-88b063a elementor-widget elementor-widget-heading\" data-id=\"88b063a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Suzi Butcher, Associate Facilitator at Happy<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4a305e5 e-con-full e-flex e-con e-child\" data-id=\"4a305e5\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e17d41a elementor-widget elementor-widget-image\" data-id=\"e17d41a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"241\" src=\"https:\/\/www.happy.co.uk\/wp-content\/uploads\/2025\/03\/Frame-1056.svg\" class=\"attachment-full size-full wp-image-10354\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8475985 elementor-widget elementor-widget-heading\" data-id=\"8475985\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u201cHappy is great because it gives us a lot of flexibility to deliver what\u2019s best for participants. They\u2019re also always open to hearing suggestions and allowing Associates to contribute as widely as they would like to \u2013 which has led to me now working across all three teams at Happy, which I really love. That variety and opportunity to play to my strengths is even more important than being included in the invite for the seasonal party and Happy Conference (which are also massive highlights for me!). Not to mention the pure joy that imbues the environment at the Happy offices and the inevitably wonderful people who choose to do Happy's training making every workshop an absolute pleasure to facilitate.\u201d<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dec3797 elementor-widget elementor-widget-heading\" data-id=\"dec3797\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Daljeet (DJ) Singh, Associate Facilitator at Happy<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-94f5865 e-flex e-con-boxed e-con e-parent\" data-id=\"94f5865\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e9bd0e0 e-con-full e-flex e-con e-child\" data-id=\"e9bd0e0\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dcf13e4 elementor-widget elementor-widget-heading\" data-id=\"dcf13e4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our trainers and facilitators must be inclusive of all<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-291cd25 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"291cd25\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">One of Happy's core principles is to be inclusive of all. We expect our trainers and facilitators to demonstrate this in the following ways.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0c4a0ed elementor-widget elementor-widget-heading\" data-id=\"0c4a0ed\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Value difference<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc9186d elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"fc9186d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Support people to participate in the way that works best for them<\/li><li>Listen to the quiet voices in the room<\/li><li>Make space for alternative views<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4baf175 elementor-widget elementor-widget-heading\" data-id=\"4baf175\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Learn, develop and grow:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f9b679 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"7f9b679\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Challenge yourself robustly but kindly<\/li><li>Have a &#8216;beginner&#8217;s mind&#8217; &#8211; keep it open and don&#8217;t assume you are &#8216;right&#8217;<\/li><li>Stay up to date<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a99ef17 elementor-widget elementor-widget-heading\" data-id=\"a99ef17\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Assume good intent:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5030987 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"5030987\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Believe the best<\/li><li>Challenge kindly and with an open mind<\/li><li>Leave people feeling good about themselves<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6f159d1 e-con-full e-flex e-con e-child\" data-id=\"6f159d1\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-7e3006d e-con-full e-flex e-con e-child\" data-id=\"7e3006d\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fb2e75e elementor-widget elementor-widget-image\" data-id=\"fb2e75e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"241\" src=\"https:\/\/www.happy.co.uk\/wp-content\/uploads\/2025\/03\/Frame-1056.svg\" class=\"attachment-full size-full wp-image-10354\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0530f10 elementor-widget elementor-widget-heading\" data-id=\"0530f10\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u201cI love working with our diverse client base to help them find more joy and effectiveness back at work. We are trusted to do whatever it takes to create a great experience for our learners and enable them to go away and put into practice the principles we are discussing. Every group is different so no two days are ever the same. Everyone at Happy wants the programmes to be successful so there is always help on hand and openness to experiment with new approaches. It is a demanding role but incredibly fulfilling.\u201d<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b35e9a9 elementor-widget elementor-widget-heading\" data-id=\"b35e9a9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Nicky Stone, Senior Facilitator at Happy<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1564289 elementor-absolute elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"1564289\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1921\" height=\"75\" src=\"https:\/\/www.happy.co.uk\/wp-content\/uploads\/2024\/11\/swish-top.svg\" class=\"attachment-full size-full wp-image-79\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fd1ad9a elementor-absolute elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"fd1ad9a\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1440\" height=\"58\" src=\"https:\/\/www.happy.co.uk\/wp-content\/uploads\/2025\/01\/vector.svg\" class=\"attachment-full size-full wp-image-854\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a709fa9 elementor-absolute elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"a709fa9\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"57\" src=\"https:\/\/www.happy.co.uk\/wp-content\/uploads\/2025\/03\/Vector-1.svg\" class=\"attachment-full size-full wp-image-9533\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea271b6 elementor-absolute elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"ea271b6\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"57\" src=\"https:\/\/www.happy.co.uk\/wp-content\/uploads\/2025\/03\/Vector-2.svg\" class=\"attachment-full size-full wp-image-9534\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f6cf5c0 e-flex e-con-boxed e-con e-parent\" data-id=\"f6cf5c0\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-da4e47e elementor-widget elementor-widget-heading\" data-id=\"da4e47e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our learning style in practice<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce3f23c elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"ce3f23c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">But what does this look like in practice? In these two videos below, you can watch a short IT training session delivered by Maureen Egbe and a personal development session delivered by Nicky Stone.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c4405d3 e-con-full e-flex e-con e-child\" data-id=\"c4405d3\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-33330f7 e-con-full e-flex e-con e-child\" data-id=\"33330f7\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d97de7a elementor-widget elementor-widget-video\" data-id=\"d97de7a\" data-element_type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/guXmYcncDUU&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb468c1 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"cb468c1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Senior Facilitator Maureen Egbe delivers an IT training session on Formulas and Functions in Excel.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9e5dada e-con-full e-flex e-con e-child\" data-id=\"9e5dada\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aa44767 elementor-widget elementor-widget-video\" data-id=\"aa44767\" data-element_type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/7q2Tg_OlrvE&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aaceff3 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"aaceff3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Senior Facilitator Nicky Stone delivers a session on Communication Styles, part of our leadership and personal development sessions.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3032da8 e-flex e-con-boxed e-con e-parent\" data-id=\"3032da8\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1dbb49f e-con-full e-flex e-con e-child\" data-id=\"1dbb49f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0edc8e4 elementor-widget elementor-widget-heading\" data-id=\"0edc8e4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Why our facilitators and trainers enjoy working for Happy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f45033c elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"f45033c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Almost 90% of our IT freelancers have been working with us for over three years, and around half have been with us for more than 10 years.\u00a0When asked what they like about working with Happy in a recent survey, these were some of their answers:\u2028<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9031c36 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"9031c36\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>&#8220;People and values. Getting results through learner-based training in a relaxed yet focused approach.&#8221;<\/li><li>&#8220;The people! As an associate trainer, I know that I can count on support from Happy staff and I have always been made to feel part of the team.&#8221;<\/li><li>&#8220;I enjoy working for Happy because the staff are friendly and helpful. I&#8217;m always made to feel welcome. It&#8217;s a nicely decorated office, with excellent lunch and refreshments. They do a lot of work for charities, so feel the training I provide is rewarding and helps the community.&#8221;<\/li><li>&#8220;You are an enthusiastic team and keep us freelancers in the loop with communications.&#8221;<\/li><li>&#8220;As an associate trainer, I know that I can count on support from Happy&#8217;s staff and I have always been made to feel part of the team.&#8221;<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-859ba05 e-con-full e-flex e-con e-child\" data-id=\"859ba05\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1f16c71 e-con-full e-flex e-con e-child\" data-id=\"1f16c71\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-97fd301 elementor-widget elementor-widget-image\" data-id=\"97fd301\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"241\" src=\"https:\/\/www.happy.co.uk\/wp-content\/uploads\/2025\/03\/Frame-1056.svg\" class=\"attachment-full size-full wp-image-10354\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-741631f elementor-widget elementor-widget-heading\" data-id=\"741631f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u201cWorking as a facilitator at Happy is such a confidence-building experience. We are given the support we need to succeed alongside the autonomy to experiment, learn and grow. Every trainer knows the heart-sink feeling of receiving a bit of difficult feedback on a course they have delivered. At Happy, because we are so good at celebrating and learning from mistakes, that experience is now a genuine cause for celebration. We are given the support and encouragement to turn it into some positive learning and know we have the full care and backing of our team. We also make sure we make things right for the learner who has given that feedback. Thankfully it\u2019s a pretty rare experience because the team have honed an incredibly successful approach for delivering great learning experiences and that\u2019s a wonderful thing to be a part of.\u201d<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2736c6 elementor-widget elementor-widget-heading\" data-id=\"d2736c6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Rachael Worrall, Senior Facilitator at Happy<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d7911ae elementor-absolute elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"d7911ae\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1921\" height=\"75\" src=\"https:\/\/www.happy.co.uk\/wp-content\/uploads\/2024\/11\/swish-top.svg\" class=\"attachment-full size-full wp-image-79\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-02c64e0 elementor-absolute elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"02c64e0\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1440\" height=\"58\" src=\"https:\/\/www.happy.co.uk\/wp-content\/uploads\/2025\/01\/vector.svg\" class=\"attachment-full size-full wp-image-854\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd92081 elementor-absolute elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"dd92081\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"57\" src=\"https:\/\/www.happy.co.uk\/wp-content\/uploads\/2025\/03\/Vector-1.svg\" class=\"attachment-full size-full wp-image-9533\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7fb843 elementor-absolute elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"c7fb843\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"57\" src=\"https:\/\/www.happy.co.uk\/wp-content\/uploads\/2025\/03\/Vector-2.svg\" class=\"attachment-full size-full wp-image-9534\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bfcc507 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"bfcc507\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-27d71e2 elementor-widget elementor-widget-heading\" data-id=\"27d71e2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Why our facilitators and trainers enjoy working for Happy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-80017a3 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"80017a3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Almost 90% of our IT freelancers have been working with us for over three years, and around half have been with us for more than 10 years.\u00a0When asked what they like about working with Happy in a recent survey, these were some of their answers:<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f691010 e-grid e-con-full e-con e-child\" data-id=\"f691010\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-828c038 e-con-full e-flex e-con e-child\" data-id=\"828c038\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-72d3288 elementor-widget elementor-widget-image\" data-id=\"72d3288\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"241\" src=\"https:\/\/www.happy.co.uk\/wp-content\/uploads\/2025\/03\/Frame-1056.svg\" class=\"attachment-full size-full wp-image-10354\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-561aab4 elementor-widget elementor-widget-heading\" data-id=\"561aab4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\"People and values. Getting results through learner-based training in a relaxed yet focused approach.\"<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe297bb elementor-widget elementor-widget-heading\" data-id=\"fe297bb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Feedback from one of Happy's freelance IT trainers<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1fd0d7f e-con-full e-flex e-con e-child\" data-id=\"1fd0d7f\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b295803 elementor-widget elementor-widget-image\" data-id=\"b295803\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"241\" src=\"https:\/\/www.happy.co.uk\/wp-content\/uploads\/2025\/03\/Frame-1056.svg\" class=\"attachment-full size-full wp-image-10354\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d3447e elementor-widget elementor-widget-heading\" data-id=\"5d3447e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\"The people! As an associate trainer, I know that I can count on support from Happy staff and I have always been made to feel part of the team.\"<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f42d843 elementor-widget elementor-widget-heading\" data-id=\"f42d843\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Feedback from one of Happy's freelance IT trainers<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2238c21 e-con-full e-flex e-con e-child\" data-id=\"2238c21\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b39197b elementor-widget elementor-widget-image\" data-id=\"b39197b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"241\" src=\"https:\/\/www.happy.co.uk\/wp-content\/uploads\/2025\/03\/Frame-1056.svg\" class=\"attachment-full size-full wp-image-10354\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d4f1ed elementor-widget elementor-widget-heading\" data-id=\"3d4f1ed\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\"I enjoy working for Happy because the staff are friendly and helpful. I'm always made to feel welcome. It's a nicely decorated office, with excellent lunch and refreshments. They do a lot of work for charities, so feel the training I provide is rewarding and helps the community.\"<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d5fa16 elementor-widget elementor-widget-heading\" data-id=\"3d5fa16\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Feedback from one of Happy's freelance IT trainers<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-144e335 e-con-full e-flex e-con e-child\" data-id=\"144e335\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5fae719 elementor-widget elementor-widget-image\" data-id=\"5fae719\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"241\" src=\"https:\/\/www.happy.co.uk\/wp-content\/uploads\/2025\/03\/Frame-1056.svg\" class=\"attachment-full size-full wp-image-10354\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a94c25c elementor-widget elementor-widget-heading\" data-id=\"a94c25c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\"You are an enthusiastic team and keep us freelancers in the loop with communications.\"\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-959da4c elementor-widget elementor-widget-heading\" data-id=\"959da4c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Feedback from one of Happy's freelance IT trainers<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8664f54 elementor-absolute elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"8664f54\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1921\" height=\"75\" src=\"https:\/\/www.happy.co.uk\/wp-content\/uploads\/2024\/11\/swish-top.svg\" class=\"attachment-full size-full wp-image-79\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5950085 elementor-absolute elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"5950085\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1440\" height=\"58\" src=\"https:\/\/www.happy.co.uk\/wp-content\/uploads\/2025\/01\/vector.svg\" class=\"attachment-full size-full wp-image-854\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52cb3d1 elementor-absolute elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"52cb3d1\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"57\" src=\"https:\/\/www.happy.co.uk\/wp-content\/uploads\/2025\/03\/Vector-1.svg\" class=\"attachment-full size-full wp-image-9533\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-86e1c51 elementor-absolute elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"86e1c51\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"57\" src=\"https:\/\/www.happy.co.uk\/wp-content\/uploads\/2025\/03\/Vector-2.svg\" class=\"attachment-full size-full wp-image-9534\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-554651d e-con-full elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-parent\" data-id=\"554651d\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aac4f15 elementor-widget elementor-widget-image\" data-id=\"aac4f15\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1900\" height=\"215\" src=\"https:\/\/www.happy.co.uk\/wp-content\/uploads\/2025\/02\/paper-plane.png\" class=\"attachment-full size-full wp-image-2326\" alt=\"\" srcset=\"https:\/\/www.happy.co.uk\/wp-content\/uploads\/2025\/02\/paper-plane.png 1900w, https:\/\/www.happy.co.uk\/wp-content\/uploads\/2025\/02\/paper-plane-300x34.png 300w, https:\/\/www.happy.co.uk\/wp-content\/uploads\/2025\/02\/paper-plane-1024x116.png 1024w, https:\/\/www.happy.co.uk\/wp-content\/uploads\/2025\/02\/paper-plane-768x87.png 768w, https:\/\/www.happy.co.uk\/wp-content\/uploads\/2025\/02\/paper-plane-1536x174.png 1536w\" sizes=\"(max-width: 1900px) 100vw, 1900px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-af85bd4 e-con-full e-flex e-con e-parent\" data-id=\"af85bd4\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f04065f elementor-widget elementor-widget-template\" data-id=\"f04065f\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"10003\" class=\"elementor elementor-10003\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-577eaf8a e-flex e-con-boxed e-con e-parent\" data-id=\"577eaf8a\" data-element_type=\"container\" id=\"current-vacancies__r\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-683da1b1 elementor-widget elementor-widget-heading\" data-id=\"683da1b1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Current vacancies<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-59941987 e-con-full e-flex e-con e-child\" data-id=\"59941987\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6a5fe067 e-con-full e-flex e-con e-child\" data-id=\"6a5fe067\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2018ee49 elementor-widget elementor-widget-text-editor\" data-id=\"2018ee49\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Does this sound like a company you&#8217;d be proud to work for?<\/p><p>Currently we have no vacancies \u2013 please sign up for the Jobs list so you\u2019re the first to hear when we are next recruiting for members of the team.<\/p><p>(We will only contact you regarding jobs. You will not receive any other emails (unless you have already signed up elsewhere).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-28bf57aa e-con-full e-flex e-con e-child\" data-id=\"28bf57aa\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4ed70924 elementor-button-align-start elementor-widget elementor-widget-form\" data-id=\"4ed70924\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Current Vacancies Form\" aria-label=\"Current Vacancies Form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"10003\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"4ed70924\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Careers - Happy\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"9551\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tYour name\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tYour email address\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Submit<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>How to Succeed as a Facilitator or Trainer at Happy Happy does training and facilitation differently to many other providers. To succeed as a facilitator or trainer, you will need to learn how to run your sessions in our interactive style. At the core of our approach is this age-old principle: Tell me and I shall forget Show me and I shall remember Involve me and I shall understand \u00a0 Find out more below about what we expect from our trainers and facilitators, and watch some videos showing what this looks like in practice. We use the guiding principle of &#8216;active involvement&#8217; Taking this further, we sum this up as: Involve\u00a0\u00a0 &#8211;\u00a0\u00a0 Discover\u00a0\u00a0 &#8211;\u00a0\u00a0 Challenge\u00a0\u00a0 &#8211;\u00a0\u00a0 Change You will be flexible and responsive to each group (able to change the course\/programme structure and content in the moment if needed), and perceptive about individuals and what they need to get the most from the learning. For our leadership and personal development programmes: You will lead people to self-discover new ways of working and being, without telling them. You should be demonstrating the same methods, like using coaching questions that we teach on our programmes. There will be times when you do nothing but lay the framework and set the task, able to step back and let the process work. You will provide the challenge that enables them to shift and create real behavioural change. \u201cHappy is such a great place to work. As soon as you walk through the door you can feel the difference from other companies. You get so much support and encouragement. I used to be a client, so I knew what high quality training Happy delivers. It&#8217;s great to be part of that now.\u201d Benet Middleton, Associate Facilitator at Happy The principles and attributes we expect from facilitators and trainers We expect the following principles and attributes in our facilitators and trainers (both permanent and freelance): Believe the Best This is crucial. Our facilitators\/trainers will never blame or criticise participants\/delegates, in the training room or outside it. Help people feel good about themselves People learn best when they feel good about themselves. Even when challenging, the aim is to leave people feeling uplifted. Experience then explanation e.g. Instead of explaining good or poor management, for instance, participants should draw on their experiences of these to identify the strengths and skills of great managers\/leaders. Or, instead of explaining absolute cell references in Excel, you would lead the delegates to copy a formula incorrectly and learn that this extra step is needed for the formula to be correct. Practical, fun, variety It should be a positive experience that participants and delegates enjoy and recommend to colleagues. At the same time as being supportively challenging. Supportive but challenging A great facilitator\/trainer sees what is going on for each individual and provides that crucial challenge to interrupt a way of thinking or being or to experiment and learn. Being open to feedback and improvement We are all learning and able to improve. We each need to welcome feedback and see it as a helpful learning opportunity. Learner-focused What does each participant\/delegate need to be more effective and achieve their objectives? That is more important than the pre-set programme\/course objectives or structure. Flexible, adaptable to what is happening in the training room The aim is to achieve the organisational and participant\/delegate objectives, not to get through the material. If those objectives need a different approach, your role is to respond and be prepared to change things. \u201cI desperately wanted to facilitate for Happy because I am completely aligned with their view on what leadership and management training should look like. So when I got the chance, I jumped at it! The team at Happy have complete trust in their facilitators, and that makes working with them a joy.\u201d Suzi Butcher, Associate Facilitator at Happy \u201cHappy is great because it gives us a lot of flexibility to deliver what\u2019s best for participants. They\u2019re also always open to hearing suggestions and allowing Associates to contribute as widely as they would like to \u2013 which has led to me now working across all three teams at Happy, which I really love. That variety and opportunity to play to my strengths is even more important than being included in the invite for the seasonal party and Happy Conference (which are also massive highlights for me!). Not to mention the pure joy that imbues the environment at the Happy offices and the inevitably wonderful people who choose to do Happy&#8217;s training making every workshop an absolute pleasure to facilitate.\u201d Daljeet (DJ) Singh, Associate Facilitator at Happy Our trainers and facilitators must be inclusive of all One of Happy&#8217;s core principles is to be inclusive of all. We expect our trainers and facilitators to demonstrate this in the following ways. Value difference Support people to participate in the way that works best for them Listen to the quiet voices in the room Make space for alternative views Learn, develop and grow: Challenge yourself robustly but kindly Have a &#8216;beginner&#8217;s mind&#8217; &#8211; keep it open and don&#8217;t assume you are &#8216;right&#8217; Stay up to date Assume good intent: Believe the best Challenge kindly and with an open mind Leave people feeling good about themselves \u201cI love working with our diverse client base to help them find more joy and effectiveness back at work. We are trusted to do whatever it takes to create a great experience for our learners and enable them to go away and put into practice the principles we are discussing. Every group is different so no two days are ever the same. Everyone at Happy wants the programmes to be successful so there is always help on hand and openness to experiment with new approaches. It is a demanding role but incredibly fulfilling.\u201d Nicky Stone, Senior Facilitator at Happy Our learning style in practice But what does this look like in practice? In these two videos below, you can watch a short IT training<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":9551,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10384","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.2 (Yoast SEO v26.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Succeed as a Facilitator or Trainer at Happy - Happy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.happy.co.uk\/careers\/how-to-succeed-as-a-facilitator-at-happy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Succeed as a Facilitator or Trainer at Happy\" \/>\n<meta property=\"og:description\" content=\"How to Succeed as a Facilitator or Trainer at Happy Happy does training and facilitation differently to many other providers. To succeed as a facilitator or trainer, you will need to learn how to run your sessions in our interactive style. At the core of our approach is this age-old principle: Tell me and I shall forget Show me and I shall remember Involve me and I shall understand \u00a0 Find out more below about what we expect from our trainers and facilitators, and watch some videos showing what this looks like in practice. We use the guiding principle of &#8216;active involvement&#8217; Taking this further, we sum this up as: Involve\u00a0\u00a0 &#8211;\u00a0\u00a0 Discover\u00a0\u00a0 &#8211;\u00a0\u00a0 Challenge\u00a0\u00a0 &#8211;\u00a0\u00a0 Change You will be flexible and responsive to each group (able to change the course\/programme structure and content in the moment if needed), and perceptive about individuals and what they need to get the most from the learning. For our leadership and personal development programmes: You will lead people to self-discover new ways of working and being, without telling them. You should be demonstrating the same methods, like using coaching questions that we teach on our programmes. There will be times when you do nothing but lay the framework and set the task, able to step back and let the process work. You will provide the challenge that enables them to shift and create real behavioural change. \u201cHappy is such a great place to work. As soon as you walk through the door you can feel the difference from other companies. You get so much support and encouragement. I used to be a client, so I knew what high quality training Happy delivers. It&#8217;s great to be part of that now.\u201d Benet Middleton, Associate Facilitator at Happy The principles and attributes we expect from facilitators and trainers We expect the following principles and attributes in our facilitators and trainers (both permanent and freelance): Believe the Best This is crucial. Our facilitators\/trainers will never blame or criticise participants\/delegates, in the training room or outside it. Help people feel good about themselves People learn best when they feel good about themselves. Even when challenging, the aim is to leave people feeling uplifted. Experience then explanation e.g. Instead of explaining good or poor management, for instance, participants should draw on their experiences of these to identify the strengths and skills of great managers\/leaders. Or, instead of explaining absolute cell references in Excel, you would lead the delegates to copy a formula incorrectly and learn that this extra step is needed for the formula to be correct. Practical, fun, variety It should be a positive experience that participants and delegates enjoy and recommend to colleagues. At the same time as being supportively challenging. Supportive but challenging A great facilitator\/trainer sees what is going on for each individual and provides that crucial challenge to interrupt a way of thinking or being or to experiment and learn. Being open to feedback and improvement We are all learning and able to improve. We each need to welcome feedback and see it as a helpful learning opportunity. Learner-focused What does each participant\/delegate need to be more effective and achieve their objectives? That is more important than the pre-set programme\/course objectives or structure. Flexible, adaptable to what is happening in the training room The aim is to achieve the organisational and participant\/delegate objectives, not to get through the material. If those objectives need a different approach, your role is to respond and be prepared to change things. \u201cI desperately wanted to facilitate for Happy because I am completely aligned with their view on what leadership and management training should look like. So when I got the chance, I jumped at it! The team at Happy have complete trust in their facilitators, and that makes working with them a joy.\u201d Suzi Butcher, Associate Facilitator at Happy \u201cHappy is great because it gives us a lot of flexibility to deliver what\u2019s best for participants. They\u2019re also always open to hearing suggestions and allowing Associates to contribute as widely as they would like to \u2013 which has led to me now working across all three teams at Happy, which I really love. That variety and opportunity to play to my strengths is even more important than being included in the invite for the seasonal party and Happy Conference (which are also massive highlights for me!). Not to mention the pure joy that imbues the environment at the Happy offices and the inevitably wonderful people who choose to do Happy&#8217;s training making every workshop an absolute pleasure to facilitate.\u201d Daljeet (DJ) Singh, Associate Facilitator at Happy Our trainers and facilitators must be inclusive of all One of Happy&#8217;s core principles is to be inclusive of all. We expect our trainers and facilitators to demonstrate this in the following ways. Value difference Support people to participate in the way that works best for them Listen to the quiet voices in the room Make space for alternative views Learn, develop and grow: Challenge yourself robustly but kindly Have a &#8216;beginner&#8217;s mind&#8217; &#8211; keep it open and don&#8217;t assume you are &#8216;right&#8217; Stay up to date Assume good intent: Believe the best Challenge kindly and with an open mind Leave people feeling good about themselves \u201cI love working with our diverse client base to help them find more joy and effectiveness back at work. We are trusted to do whatever it takes to create a great experience for our learners and enable them to go away and put into practice the principles we are discussing. Every group is different so no two days are ever the same. Everyone at Happy wants the programmes to be successful so there is always help on hand and openness to experiment with new approaches. It is a demanding role but incredibly fulfilling.\u201d Nicky Stone, Senior Facilitator at Happy Our learning style in practice But what does this look like in practice? In these two videos below, you can watch a short IT training\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.happy.co.uk\/careers\/how-to-succeed-as-a-facilitator-at-happy\/\" \/>\n<meta property=\"og:site_name\" content=\"Happy\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/HappyLtd\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-16T15:22:49+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/happy.co.uk\/wp-content\/uploads\/2025\/10\/succeed_as_a_facilitator-2.webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@happyltd\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"13 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.happy.co.uk\/careers\/how-to-succeed-as-a-facilitator-at-happy\/\",\"url\":\"https:\/\/www.happy.co.uk\/careers\/how-to-succeed-as-a-facilitator-at-happy\/\",\"name\":\"How to Succeed as a Facilitator or Trainer at Happy - Happy\",\"isPartOf\":{\"@id\":\"https:\/\/www.happy.co.uk\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.happy.co.uk\/careers\/how-to-succeed-as-a-facilitator-at-happy\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.happy.co.uk\/careers\/how-to-succeed-as-a-facilitator-at-happy\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/happy.co.uk\/wp-content\/uploads\/2025\/10\/succeed_as_a_facilitator-2.webp\",\"datePublished\":\"2025-03-24T12:57:55+00:00\",\"dateModified\":\"2025-10-16T15:22:49+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.happy.co.uk\/careers\/how-to-succeed-as-a-facilitator-at-happy\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.happy.co.uk\/careers\/how-to-succeed-as-a-facilitator-at-happy\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.happy.co.uk\/careers\/how-to-succeed-as-a-facilitator-at-happy\/#primaryimage\",\"url\":\"https:\/\/happy.co.uk\/wp-content\/uploads\/2025\/10\/succeed_as_a_facilitator-2.webp\",\"contentUrl\":\"https:\/\/happy.co.uk\/wp-content\/uploads\/2025\/10\/succeed_as_a_facilitator-2.webp\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.happy.co.uk\/careers\/how-to-succeed-as-a-facilitator-at-happy\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.happy.co.uk\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Careers\",\"item\":\"https:\/\/www.happy.co.uk\/careers\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"How to Succeed as a Facilitator or Trainer at Happy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.happy.co.uk\/#website\",\"url\":\"https:\/\/www.happy.co.uk\/\",\"name\":\"Create Happy, Empowered Workplaces with Happy Ltd\",\"description\":\"Create Happy, Empowered Workplaces with Happy Ltd\",\"publisher\":{\"@id\":\"https:\/\/www.happy.co.uk\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.happy.co.uk\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.happy.co.uk\/#organization\",\"name\":\"Create Happy, Empowered Workplaces with Happy Ltd\",\"url\":\"https:\/\/www.happy.co.uk\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.happy.co.uk\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.happy.co.uk\/wp-content\/uploads\/2024\/10\/happy-logo.svg\",\"contentUrl\":\"https:\/\/www.happy.co.uk\/wp-content\/uploads\/2024\/10\/happy-logo.svg\",\"width\":210,\"height\":72,\"caption\":\"Create Happy, Empowered Workplaces with Happy Ltd\"},\"image\":{\"@id\":\"https:\/\/www.happy.co.uk\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/HappyLtd\",\"https:\/\/x.com\/happyltd\",\"https:\/\/www.instagram.com\/happyltd\",\"https:\/\/www.linkedin.com\/company\/happy-ltd-\/\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"How to Succeed as a Facilitator or Trainer at Happy - Happy","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.happy.co.uk\/careers\/how-to-succeed-as-a-facilitator-at-happy\/","og_locale":"en_US","og_type":"article","og_title":"How to Succeed as a Facilitator or Trainer at Happy","og_description":"How to Succeed as a Facilitator or Trainer at Happy Happy does training and facilitation differently to many other providers. To succeed as a facilitator or trainer, you will need to learn how to run your sessions in our interactive style. At the core of our approach is this age-old principle: Tell me and I shall forget Show me and I shall remember Involve me and I shall understand \u00a0 Find out more below about what we expect from our trainers and facilitators, and watch some videos showing what this looks like in practice. We use the guiding principle of &#8216;active involvement&#8217; Taking this further, we sum this up as: Involve\u00a0\u00a0 &#8211;\u00a0\u00a0 Discover\u00a0\u00a0 &#8211;\u00a0\u00a0 Challenge\u00a0\u00a0 &#8211;\u00a0\u00a0 Change You will be flexible and responsive to each group (able to change the course\/programme structure and content in the moment if needed), and perceptive about individuals and what they need to get the most from the learning. For our leadership and personal development programmes: You will lead people to self-discover new ways of working and being, without telling them. You should be demonstrating the same methods, like using coaching questions that we teach on our programmes. There will be times when you do nothing but lay the framework and set the task, able to step back and let the process work. You will provide the challenge that enables them to shift and create real behavioural change. \u201cHappy is such a great place to work. As soon as you walk through the door you can feel the difference from other companies. You get so much support and encouragement. I used to be a client, so I knew what high quality training Happy delivers. It&#8217;s great to be part of that now.\u201d Benet Middleton, Associate Facilitator at Happy The principles and attributes we expect from facilitators and trainers We expect the following principles and attributes in our facilitators and trainers (both permanent and freelance): Believe the Best This is crucial. Our facilitators\/trainers will never blame or criticise participants\/delegates, in the training room or outside it. Help people feel good about themselves People learn best when they feel good about themselves. Even when challenging, the aim is to leave people feeling uplifted. Experience then explanation e.g. Instead of explaining good or poor management, for instance, participants should draw on their experiences of these to identify the strengths and skills of great managers\/leaders. Or, instead of explaining absolute cell references in Excel, you would lead the delegates to copy a formula incorrectly and learn that this extra step is needed for the formula to be correct. Practical, fun, variety It should be a positive experience that participants and delegates enjoy and recommend to colleagues. At the same time as being supportively challenging. Supportive but challenging A great facilitator\/trainer sees what is going on for each individual and provides that crucial challenge to interrupt a way of thinking or being or to experiment and learn. Being open to feedback and improvement We are all learning and able to improve. We each need to welcome feedback and see it as a helpful learning opportunity. Learner-focused What does each participant\/delegate need to be more effective and achieve their objectives? That is more important than the pre-set programme\/course objectives or structure. Flexible, adaptable to what is happening in the training room The aim is to achieve the organisational and participant\/delegate objectives, not to get through the material. If those objectives need a different approach, your role is to respond and be prepared to change things. \u201cI desperately wanted to facilitate for Happy because I am completely aligned with their view on what leadership and management training should look like. So when I got the chance, I jumped at it! The team at Happy have complete trust in their facilitators, and that makes working with them a joy.\u201d Suzi Butcher, Associate Facilitator at Happy \u201cHappy is great because it gives us a lot of flexibility to deliver what\u2019s best for participants. They\u2019re also always open to hearing suggestions and allowing Associates to contribute as widely as they would like to \u2013 which has led to me now working across all three teams at Happy, which I really love. That variety and opportunity to play to my strengths is even more important than being included in the invite for the seasonal party and Happy Conference (which are also massive highlights for me!). Not to mention the pure joy that imbues the environment at the Happy offices and the inevitably wonderful people who choose to do Happy&#8217;s training making every workshop an absolute pleasure to facilitate.\u201d Daljeet (DJ) Singh, Associate Facilitator at Happy Our trainers and facilitators must be inclusive of all One of Happy&#8217;s core principles is to be inclusive of all. We expect our trainers and facilitators to demonstrate this in the following ways. 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